Security Officer I

Mayo Foundation for Medical Education and Research; Jacksonville, Northern (FL, KY); Hybrid; USD 36,000 - 50,000; Full time

Job summary

Mayo Clinic in Jacksonville, FL is seeking a Security Officer I to patrol Mayo Clinic properties, deter crime and respond to incidents as needed. The role requires communicating via two‑way radios, completing detailed incident reports, and supporting emergency response efforts.

The position emphasizes customer service, teamwork, and the ability to work nights, weekends, and in challenging environments while upholding Mayo Clinic policies and safety standards.

Qualifications

• High school diploma or GED required.
• Minimum two years in customer service, military, security or similar role.
• Ability to work independently and decisively in difficult situations.
• Healthcare setting experience preferred; strong customer service and interpersonal skills.
• Valid driver's license with acceptable driving record; IAHSs certification within six months.

Responsibilities

• Proactively patrol Mayo Clinic properties to deter crime and safety issues.
• Respond to security incidents and prepare accurate incident reports.
• Operate a security vehicle when needed and use a two‑way radio for communication.
• Apply de‑escalation, self‑defense, control and restraint techniques as required.
• Support emergency responses, assist evacuations, and collaborate with responders.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Problem solving

Teamwork

Time management

First aid

Self-defense

Driving license

Education

High school diploma or GED

Associate's degree in corrections, law enforcement, criminal justice, security, or related field

IAHSS Healthcare Security Officer certification

Basic Life Support (BLS)

Stop The Bleed training

Tools

Microsoft Office

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical:Multiple plan options.
• Dental:Delta Dental or reimbursement account for flexible coverage.
• Vision:Affordable plan with national network.
• Pre-Tax Savings:HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Work is performed in a healthcare environment., Lifting and/or carrying 10 to 50 pounds daily, and occasionally pushing/pulling/lifting over 100 pounds. Standing or walking 8 to 12 hours daily. Climbing, running and kneeling in response to disturbances. Exposure to disagreeable odors (e.g., body odors, dirty clothing, human feces), body fluids, hazardous chemicals, communicable diseases (e.g., T.B., hepatitis, AIDS), mentally unstable individuals, verbal and physically aggressive individuals, and individuals under the influence of controlled substances.

Mayo Clinic Global Security Officers provide a professional level of customer service, security presence and response. A Security Officer I will proactively patrol Mayo Clinic property to deter crime and undesirable behaviors, . ; Responds to security incidents to ensure safety of occupants and enforce Mayo policies; Prepares accurate and timely incident reports; May use a security vehicle to proactive patrol and respond to incidents.

A Security Officer I adapts to unpredictable and stressful situations while demonstrating professionalism; manages aggression using verbal de-escalation techniques; manages physical violence using self-defense, control and restraint techniques, including handcuffing; responds to emergency crises effectively and professionally.; exhibits good judgment, maturity, initiative, tact and diplomacy when dealing with people during stressful situations. A Security Officer must exercise sound independent judgment in both emergency and routine situations.

A Security Officer I operates and communicates on a two-way radio and effectively uses available technological tools;

A Security Officer I will frequently be walking, standing, stooping, bending, lifting, pulling, climbing, reaching, and pushing, and occasionally running and must be able to move quickly up and down stairwells, from the ground floor up to the top floor of each building without assistance; assists patients, volunteers, visitors, and staff with emergency evacuations, including handling emergency evacuation devices used to transport patients and others to safety; makes effective decisions as an emergency first responder, is confident in stressful situations, and works as a team member with other emergency responders, including Facilities personnel, law enforcement, fire/rescue, and emergency medical services personnel.

The Security Officer I can work nights and weekends for security and protection assignments and when required by emergency or special situations.

This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Qualifications

High school degree or GED equivalent is required.

Minimum two years of experience in a customer service, military, security position and/or a similar role; Associate's degree in corrections, law enforcement, criminal justice, security, or a related fieldpreferred; experience in a healthcare setting preferred; experience with Microsoft Office software applications;ableto work independently and act decisively under difficult circumstances; ability to work collaboratively in a team-environment; able to effectively prioritize tasks and manage time; able to recognize and react to health conditions, symptoms and injuries and to apply first aid/basic life support; requires strong sense of customer service and interpersonal skills to interact with patients, visitors and employees; ability to relate positively with people; requires strong written and verbal skills; strong problem solving skills are necessary. Has the ability to read and communicate effectively in a pleasant, courteous, professional, and friendly manner while being firm when the occasion demands; sufficient muscle movement strength and coordination to perform self-defense, control and restraint techniques. Musthaveandmaintain avaliddriver's licenseandacceptabledrivingrecordinaccordance with Mayo Clinic Policy; must obtain certification from the International Association for Healthcare Security and Safety (IAHSS) as a Healthcare Security Officer within six months,

Must successfully complete onboarding and Global Security Academy within 30 days of hire. Must successfully complete field training withing three months from completing the Global Security Academy. Must obtain the International Association for Healthcare Security and Safety (IAHSS) Basic Level for Healthcare Security Officers within six months from date of hire.

Must have complete Basic Life Support and Stop The Bleed training within six months from date of hire..

Exemption Status

Nonexempt

Compensation Detail

$26.63- $35.98/ hour; Education, experience and tenure may be considered along with internal equity when job offers are extended.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Shifts : 8hours Schedule: 3pm-11pm

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.