Security Officer

Rhythm City Casino Resort; Davenport (IA); On-site; USD 19,000 - 33,000; Full time

Job summary

Rhythm City Casino Resort in Davenport, IA, is seeking a casino security professional to assist in asset transport, monitor restricted areas, and respond to incidents with a focus on guest and staff safety.

The role requires strong communication, confidentiality, and the ability to document incidents clearly. CPR/AED certifications and familiarity with casino procedures are preferred for effective emergency response. This position is on-site with a fast-paced environment.

Qualifications

• Experience in casino security or safety procedures.
• Knowledge of internal controls and regulatory requirements.
• Ability to document incidents clearly.
• First aid, CPR, AED certifications preferred.

Responsibilities

• Assist in transporting assets and monitor access to restricted areas.
• Respond to incidents and accidents; report safety hazards.
• Interview patrons or employees during emergencies; maintain certifications.
• Enter data into computer to maintain records.
• Maintain confidentiality of sensitive information.
• Communicate with guests and co-workers about safety procedures.

Skills

Emergency response

Guest safety

Communication

Confidentiality

Tools

Radio communication

AED/CPR

Computer systems

Job description

• Assist in transporting assets, money, chips, tokens and markers.

• Control access to restricted areas.

• Check for and report safety hazards, react to guest and employee incidents and accidents.

• Monitor guest and employee passage in and out of casino according to company policy and state laws.

• Interview patrons or employees when responding to and administering emergency treatment. Administer basic first aid treatment, Cardiopulmonary Resuscitation (CPR), and Automated External Defibrillator (AED). Maintain certifications in these areas.

• Complete necessary paperwork accurately and in a timely manner. Enter data into computer to maintain records.

• Answer guest's questions regarding special events and promotions and display courtesy with both internal and external guests.

• Assures an environment which emphasizes cooperation, communication, and teamwork with all departments.

• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.

• Supports current law and policy to provide a work environment free from illegal and discriminatory behavior.

• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment.

• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

• Ability to effectively use a hand held radio, flashlight, computer, phone, camera, motorized carts, medical supplies, wheelchair and computer database. Ability to write and type reports. Ability to read and understand company forms and reports.

• Knowledge of internal controls, local and state laws, gaming regulations, required OSHA regulations and Personal Protective Equipment (PPE).

• Must be able to effectively communicate with guests and co-workers regarding safety and emergency procedures.

• Ability to investigate and write reports.

• Ability to accurately count inventory items.

• Knowledge of CPR, basic first aid, use of AED equipment, and universal standards for exposure to blood.

• Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.

• Ability to maintain strict confidentiality including, but not limited to, player activity, claim activity, financial data, marketing plans, and policies.

• Ability to perform assigned duties under frequent time pressures and in an interruptive environment.

• Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.

• Ability to communicate effectively with guests and all levels of employees in both oral and written form.

• Ability to work in casino and office environment with excessive noise levels, bright lights, and smoke environment.