Security Officer

Parx Racing; Bensalem Township (Bucks County); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision after 90 days

Paid Time off

401K with company match

Short and Long Term Disability

Employee Dining Room

Free Uniforms and Parking

Brightfunds Match program

Team Member Assistance Fund

Tuition Reimbursement

Appreciation and Celebration Events

Fun Company Swag

Job summary

Parx Racing in Bucks County, PA seeks a Security Officer to provide exceptional customer service while ensuring the safety and security of customers, employees, and assets at Parx Casino. The role includes responding to emergencies, enforcing procedures, and collaborating with the Surveillance team to protect funds and property.

The position requires the ability to work across shifts, including weekends and holidays, with a focus on professionalism, reliability, and strong English communication.

Qualifications

• Excellent customer service and teamwork skills.
• Ability to handle stressful situations with poise.
• Willing to work all shifts, including weekends and holidays.

Responsibilities

• Provide exceptional customer service while ensuring security and safety.
• Perform security duties to protect customers, employees, visitors, facilities, grounds, property and assets.
• Respond to emergencies and assist customers and employees as needed.
• Follow procedures for fire prevention, crowd control and investigations of incidents.
• Collaborate with Surveillance to protect assets and funds.
• Prepare reports as directed by Security management.
• Maintain crowd control and orderly traffic flow around the property.
• Address customer complaints and escalate to supervisor when needed.
• Keep up-to-date knowledge of events and promotions to brief Security Officers.

Skills

Customer service

Teamwork

Stress management

English communication

Shift work

Education

High School Diploma or G.E.D.

Job description

Provides exceptional and complete customer service, whileensuring the security, safety and well-being of Parx Casinocustomers, employees, and assets. Adheres to all Parx Casino serviceand operating standards, and fully complies with federal, state, andlocal regulations.

• Acts as a service "ambassador" on property. Demonstrates ahigh-quality courtesy, helpfulness and professionalism at all times.
• Performs specific security duties in accordance withestablished procedures, to protect Parx Casino customers,employees, visitors, facilities, grounds, property and assets.
• Responds immediately to emergencies to give necessaryassistance to customers, employees, and to protect the company'sassets relative to fire, theft, burglary, assault, and othersecurity issues.
• Follows procedures for activities including fire prevention,traffic control, protecting and patrolling the property, andinvestigations of accidents and suspected criminal activities.
• Participates in testing and implementing emergency procedures,evacuation plans, etc. on a regular basis.
• Works in partnership with the Surveillance Department toensure protection of customers, employees, and company funds and assets.
• Prepares reports as required and directed by Security management.
• Maintains crowd control and traffic flow on and around the property.
• Handles customer complaints, and solicits the support of asupervisor as necessary.
• Develop and maintain an up-to-date knowledge of all Companyevents and promotions and ensure Security Officers are briefed accordingly
• Performs all other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain adrug-free workplace and perform pre-employment substance abuse testing.

Experience and Skills

• High School Diploma or G.E.D. required. Must have excellentcustomer service skills, and strong teamwork skills.
• Must have ability to handle stressful, volatile situationswith poise and confidence. Must be able to run, walk, stand, bend,kneel, stretch, push, pull, lift, and carry weight for a fulleight (8) hour shift.
• Must be able to work all shifts, and weekends/holidays as required.
• Must be able to communicate effectively in English, bothverbally and through written communications. Must be knowledgeableof state and local laws and regulations.

CompanyBenefits include(please note that some are reserved for Full Time TeamMembers only):

Medical/Dental/Vision after 90 days of continuous full time service

Paid Time off (Vacation, Sick, Holidays)

401K with partial company match(after 6 months of employment -both FT and PT)

Short and Long Term Disability (after a qualifying period)

Employee Dining Room

Free Uniforms and Parking

Brightfunds Match program

Team Member Assistance Fund

Tuition Reimbursement

Appreciationand CelebrationEvents

Fun Company Swag

This is not a comprehensive list of benefits offered.