Security Officer - Outside

PENN Entertainment, Inc.; Lake Charles (LA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment, Inc. in Lake Charles, LA seeks a security professional to protect guests and assets. You will patrol property, escort funds, and respond to disturbances ensuring a safe, secure environment.

Role requires excellent communication, calmness under pressure, and strong teamwork. CPR/Bloodborne training and a valid driver’s license are needed, with opportunities for advancement within Total Rewards.

Qualifications

• High School Diploma or equivalent.
• Prior guest service experience is required.
• Must be able to obtain/maintain a valid Driver’s License and operate company vehicles as needed.
• CPR Certificate and Bloodborne Pathogen training will be required.
• Excellent customer service and interpersonal skills are essential.
• Strong problem-solving, mediation, and organizational skills.
• Excellent written and verbal communication; fluent in English.
• Ability to respond quickly to incidents and work calmly in emergencies.
• Physically able to run on level surfaces and stairs; maintain confidentiality.
• Strong computer skills; proficient in Microsoft Office; capable of writing clear reports.
• Ability to interact with guests and team members diplomatically.

Responsibilities

• Adheres to all department and company policies for guest service standards.
• Conducts continuous patrols of casino, hotel, and surrounding areas to address concerns.
• Escorts and transports funds and provides security for money drops and banks.
• Responds to disturbances and alarms to ensure a safe environment for guests and staff.
• Addresses medical situations and contacts emergency personnel as needed.
• Operates Security Dispatch and maintains logs and key control.
• Delivers a superior guest experience through positive interactions; handles difficult customers.
• Assists leadership and prepares detailed security reports.
• Attends all safety and first aid training programs as scheduled.
• Performs Fire Safety Office duties, monitors surveillance systems and alarms.
• Checks IDs for individuals under 21.
• Performs other related duties as assigned.
• Maintains strict confidentiality in all company matters.

Skills

Customer service

Written and verbal communication

Conflict resolution

Problem solving

Teamwork

Microsoft Office

English fluency

Calm under pressure

Education

High School Diploma or equivalent

Tools

Driver's License

CPR Certification

Bloodborne Pathogen training

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Adheres to all departmental and company policies and procedures regarding guest service standards.
• Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.
• Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).
• Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.
• Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.
• Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.
• Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.
• Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.
• Attends all departmental, company, and safety/first aid training programs as scheduled.
• Performs all functions of Fire Safety Office, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.
• Checks identification of all persons that appear to be under 21 years of age.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Requirements

• High School Diploma or equivalent required.
• Previous experience in a guest service-related field required.
• Ability to obtain and maintain a valid Driver’s License and operate company vehicles as needed.
• Will be required to obtain CPR Certificate and Bloodborne Pathogen training.
• Must have excellent customer service and interpersonal skills.
• Strong problem-solving, mediation, and organizational skills required.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations.
• Must have the ability to run on level surfaces as well as up and down stairs.
• Ability to maintain a high level of confidentiality and professionalism.
• Must have strong computer skills and be fully competent in Microsoft Office applications.
• Ability to write clear, accurate, and concise reports.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work collaboratively and communicate effectively with guests and team members at all levels of the organization.
• Must have the ability to remain calm in emergency or stressful situations.