Security Monitoring Coordinator - Bilingual Spanish Preferred

Evolving Solution Services; Jacksonville (FL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

401(k) with match

Paid time off

Professional development opportunities

Job summary

SafeTouch Security in Jacksonville, FL, is hiring Security Monitoring Coordinators to join their team. This is an on-site role where you'll monitor alarm activity and assist customers. Bilingual candidates are encouraged to apply for this fast-paced environment.

Responsibilities include monitoring alarms, responding to notifications, and managing customer interactions. Team members enjoy competitive pay, opportunities for professional growth, and a supportive work environment.

Qualifications

• Minimum of one year of experience in customer service, dispatch, call center, or alarm monitoring.
• Strong communication and problem-solving skills.
• Ability to multitask while remaining calm and professional.

Responsibilities

• Monitor and respond to alarm signals and emergency notifications.
• Contact customers and emergency responders when alarms are received.
• Document alarm activity and customer interactions accurately.
• Assist customers with basic alarm system functions.

Skills

Customer service

Communication

Problem-solving

Multitasking

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Alarm monitoring systems

Dispatch software

Communication tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Jacksonville, FL, US

Salary Range: $17.00 To $21.00 Hourly

Security Monitoring Coordinator - Bilingual Spanish Preferred

Pay Range:$17.00–$21.00 per hour, based on shift assignment and bilingual proficiency, plus performance incentives.

Join the SafeTouch Security Team!

Are you someone who stays calm under pressure, enjoys helping people, and can confidently manage multiple tasks at once? SafeTouch Security is looking for Security Monitoring Coordinators to join our Jacksonville-based monitoring team.

These are on-site call center roles located at our Jacksonville, Florida headquarters.

Security Monitoring Coordinators help protect homes, businesses, and communities by monitoring alarm activity, assisting customers, coordinating emergency response when needed, and supporting gated community access. Every shift is different, making this an excellent opportunity for individuals who thrive in a fast-paced customer service environment.

Bilingual English/Spanish candidates are encouraged to apply.

What You'll Do

• Monitor and respond to alarm signals, emergency notifications, and live video activity.
• Contact customers, emergency contacts, and emergency responders when alarms are received.
• Perform remote security checks, gate access management, and virtual security services.
• Answer inbound and outbound customer calls regarding alarms, gate access, and general support.
• Document alarm activity, customer interactions, and dispatch actions accurately.
• Assist customers with basic alarm system functions, including arming, disarming, and resetting systems.
• Monitor multiple systems simultaneously while prioritizing urgent situations.
• Follow established procedures to help keep customers safe.
• Participate in ongoing training and support additional responsibilities as needed.

What We're Looking For

• High school diploma or equivalent.
• Minimum of one year of experience in customer service, dispatch, call center, alarm monitoring, emergency communications, or another fast-paced service environment.
• Strong communication and problem-solving skills.
• Ability to multitask while remaining calm and professional.
• Comfortable using computers and learning new software applications.
• Dependable, detail-oriented, and able to work both independently and as part of a team.
• Ability to work weekends and holidays as needed.
• Spanish/English bilingual skills are preferred.
• Ability to pass a background check and drug screening.

Preferred Experience

• Experience with alarm monitoring, dispatch, customer service, access control, or surveillance systems.
• Previous experience in a monitoring center, emergency communications, dispatch, 911 call center, or similar environment is a plus.

Core Work Hours & Compensation

• First Shift: 7:00 AM – 3:30 PM ($17.00/hour)
• Second Shift: 3:00 PM – 11:30 PM ($18.00/hour)
• Third Shift: 11:00 PM – 7:30 AM ($20.00/hour)
• Bilingual Differential: +$1.00/hour
• Schedules include weekends and some holidays; however, employees receive consecutive days off.

Why Join SafeTouch?

• Competitive pay
• 401(k) with match
• Paid time off and holidays
• Opportunities for professional development and growth

SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.