On-Site Security Monitoring Specialist (Bilingual)

Evolving Solution Services; Jacksonville (FL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

401(k) with match

Paid time off

Professional development opportunities

Job summary

SafeTouch Security in Jacksonville, FL, is hiring Security Monitoring Coordinators to join their team. This is an on-site role where you'll monitor alarm activity and assist customers. Bilingual candidates are encouraged to apply for this fast-paced environment.

Responsibilities include monitoring alarms, responding to notifications, and managing customer interactions. Team members enjoy competitive pay, opportunities for professional growth, and a supportive work environment.

Qualifications

• Minimum of one year of experience in customer service, dispatch, call center, or alarm monitoring.
• Strong communication and problem-solving skills.
• Ability to multitask while remaining calm and professional.

Responsibilities

• Monitor and respond to alarm signals and emergency notifications.
• Contact customers and emergency responders when alarms are received.
• Document alarm activity and customer interactions accurately.
• Assist customers with basic alarm system functions.

Skills

Customer service

Communication

Problem-solving

Multitasking

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Alarm monitoring systems

Dispatch software

Communication tools

Job description

SafeTouch Security in Jacksonville, FL, is hiring Security Monitoring Coordinators to join their team. This is an on-site role where you'll monitor alarm activity and assist customers. Bilingual candidates are encouraged to apply for this fast-paced environment.

Responsibilities include monitoring alarms, responding to notifications, and managing customer interactions. Team members enjoy competitive pay, opportunities for professional growth, and a supportive work environment.