Security Manager - Providence Marriott Downtown

Meyer Jabara Hotels; Providence (RI); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading hotel chain is seeking a Security Manager for the Providence Marriott Downtown. This role involves leading safety initiatives, managing security staff, and ensuring compliance with safety regulations. The ideal candidate will have experience in hotel security and a strong focus on communication and operational effectiveness.

Qualifications

• 3-5 years of experience in Security/Loss Prevention or Duty Manager.
• Strong verbal and written communication skills.
• Law enforcement experience preferred.

Responsibilities

• Lead safety committee for emergency response and training.
• Conduct hazard and risk assessments, comply with safety regulations.
• Oversee loss prevention operations and manage security staff.

Skills

Communication

Attention to Detail

Education

High School diploma or Hospitality degree

Job description

Security Manager - Providence Marriott Downtown

Providence, RI 02904, USA

Job Description

Posted Wednesday, June 11, 2025 at 4:00 AM

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.

Job Title: Security Manager - Providence Marriott Downtown

Reports To: Director of Operations

Department: Security

Direct Reports: Security Officers

Job Summary:

Lead the hotel’s Safety Committee to work with a team in providing emergency response efforts and training. Provide accident investigation and documentation. Select, train, schedule, and manage performance with Security Officers in all aspects of security policies and procedures.

CORE WORK ACTIVITIES

- Conducts hazard and risk assessments at the property, including quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.

- Comply with applicable laws and safety regulations.

- Follow proper key control guidelines for loss prevention within the property.

- Develop a monthly checklist for all CCTV equipment, alarmed doors, and duress alarms to ensure they are fully functional.

- Incorporate inspection tours of the recording system into patrols, covering all areas of the property’s interior and exterior.

- Follow up on all unusual activities in and around the property that would impair the well-being of guests and employees.

- Handle complaints, settle disputes, and resolve grievances and conflicts or negotiate with others.

- Implement action plans to monitor and control risk.

- Monitor all unusual activities in and around the property that would impair the well-being of guests and employees.

- Oversee all loss prevention operations, including but not limited to patrol processes, emergency responses, investigations (initial & follow-up) for all guest and employee-related incidents, shipping and receiving processes (making recommendations for improvement), electronic key systems, and manager-on-duty responsibilities.

- Oversee first aid programs for guests and employees.

- Oversee the claims process and protect company assets by closely monitoring General Liability and Workers’ Compensation cases.

- Communicate the importance of safety procedures, detailing procedure codes, ensuring employees understand safety codes, and monitoring processes and procedures related to safety.

- Emphasize teamwork, close working relationships with other departments, and assertive hospitality to serve as a deterrent to crime.

- Encourage and build mutual trust, respect, and cooperation among team members.

- Provide personal assistance, medical attention, emotional support, or other personal care to others, such as coworkers or customers.

- Organize the hotel’s yearly Safety & Security Week in coordination with local law enforcement and medical teams.

- Responsible for the complete investigation process, ensuring accuracy and completeness while cooperating with law enforcement agencies and emergency services.

- Inform and/or update executives and peers on relevant information in a timely manner.

- Responsible for all incoming packages, ensuring items are recorded and timely delivery of guest packages to the front office.

- Participate in Meyer Jabara monthly safety calls and communicate any important safety measures to the team.

- Oversee the fail-safe key and emergency key procedures.

- Be able to interrogate electronic locks, make necessary keys, and program door locks.

- Be knowledgeable of all sprinkler head shutoff valves throughout the property and train all security officers of their locations.

- Provide information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

- Perform additional responsibilities as assigned by Management.

Ensuring Exceptional Customer Service

- Meet quality standards and guest expectations daily.

- Identify the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

- Inspect and analyze the performance of the loss prevention department to establish and maintain a high level of professionalism and guest service.

- Provide services that exceed guest satisfaction and retention.

QUALIFICATIONS

- 3-5 years of experience as a Security/Loss Prevention or Duty Manager in a full-service hotel is required.

- Excellent verbal and written communication skills.

- High School diploma or Hospitality degree certificate required.

- Law enforcement experience preferred, with a strong emphasis on attention to detail.

Providence Marriott Downtown ◈ 354 Rooms

One Orms Street, Providence, Rhode Island, 02904, USA

Managed by Meyer Jabara Hotels: https://www.meyerjabarahotels.com

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.