Security Manager Downtown Austin 78701

United Protective Services; Austin (TX); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

United Protective Services is seeking an experienced Security Manager to oversee security operations at a premier Downtown Office Building in Austin. You will lead a security team, ensure safety, and provide exceptional customer service to tenants, employees, visitors, and property management.

The role emphasizes daily supervision, staffing, training, incident response, and collaboration with property management. Join a company that values reliability, growth, and professional presentation.

Qualifications

• Experience supervising or managing security personnel.
• Experience in commercial office buildings or Class A properties.
• Knowledge of access control, CCTV, patrol procedures, incident reporting, and emergency response.
• Strong written communication and report-writing skills.
• Ability to interact professionally with tenants, property management, executives, visitors, and emergency responders.
• Proficiency with Microsoft Office and the ability to learn security-related technology.

Responsibilities

• Manage and supervise daily security operations.
• Supervise, schedule, and provide leadership to Security Officers.
• Ensure proper staffing while effectively managing overtime.
• Train, coach, counsel, and evaluate Security Officers.
• Ensure officers meet appearance, customer service, attendance, and performance standards.
• Conduct regular inspections of personnel, posts, and equipment.
• Oversee access control, CCTV monitoring, patrols, visitor management, and incident response.
• Review incident reports and other security documentation for accuracy.
• Respond to and manage security incidents, emergencies, fire alarms, medical calls, and other situations.
• Maintain communication with property management and United Protective Services leadership.
• Attend client meetings and provide staffing/incident updates.
• Ensure compliance with post orders, procedures, policies, and client expectations.
• Identify security concerns and recommend improvements.
• Assist with emergency preparedness and training.
• Develop Security Officers and identify future supervisors.

Skills

Security leadership

Team supervision

Communication

Customer service

Scheduling

Training and coaching

Incident reporting

Emergency response

Office software

Tools

Microsoft Office

Job description

Security Manager Downtown Austin 78701(Operations)

At United Protective Services, our people are our greatest asset. We are looking for reliable, positive people who want to serve others, and grow in their security careers. In return, we provide training, support, and opportunities you need to succeed.

Job Skills / Requirements

United Protective Services is seeking an experienced Security Manager to oversee security operations at a premier Downtown Office Building. This position leads the security team daily while maintaining a safe, professional, customer-service-focused environment for tenants, employees, visitors, and property management.

Key Responsibilities

• Manage and supervise daily security operations.


• Supervise, schedule, and provide leadership to Security Officers.


• Ensure proper staffing while effectively managing overtime.


• Train, coach, counsel, and evaluate Security Officers.


• Ensure officers meet professional appearance, customer service, attendance, and performance standards.


• Conduct regular inspections of security personnel, posts, and equipment.


• Oversee access control, CCTV monitoring, patrols, visitor management, and incident response.


• Review incident reports and other security documentation for accuracy and completeness.


• Respond to and manage security incidents, emergencies, fire alarms, medical calls, and other property-related situations.


• Maintain strong communication with property management and United Protective Services leadership.


• Attend client meetings and provide updates regarding staffing, incidents, training, and security operations.


• Ensure compliance with post orders, emergency procedures, company policies, and client expectations.


• Identify security concerns and recommend solutions or operational improvements.


• Assist with emergency preparedness, evacuation procedures, and security training.


• Develop Security Officers and identify potential future supervisors and leaders.


• Perform other duties as assigned.

Qualifications

• Previous security supervisory or management experience required.


• Commercial office building or Class A property experience preferred.


• Strong leadership, communication, and customer service skills.


• Experience with scheduling, training, employee performance, and security operations.


• Knowledge of access control, CCTV, patrol procedures, incident reporting, and emergency response.


• Strong written communication and report-writing skills.


• Ability to interact professionally with tenants, property management, executives, visitors, and emergency responders.


• Proficiency with Microsoft Office and the ability to learn security-related technology.


• Professional appearance and demeanor.

Ideal Candidate

We are looking for a hands-on security leader who is professional, dependable, organized, and comfortable working in a high-profile commercial office environment. The successful candidate will understand that excellent security includes both safety and exceptional customer service.

Additional Information / Benefits

• Medical Insurance


• Dental Insurance


• Vision Insurance