Security Manager

PENN Entertainment, Inc.; St. Louis (MO); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment, Inc. is seeking a veteran security leader to manage daily operations of the Security department across gaming properties. You will determine staffing, enforce safety, and coordinate budgeting and reporting with law enforcement partners.

The role requires a Bachelor's degree, 5–7 years in casino security or law enforcement, 3+ years supervisory experience, and strong MS Office skills. You will train staff, ensure guest safety, and maintain compliance with company policies.

Qualifications

• Bachelor’s degree from an accredited four-year college or university.
• 5–7 years of Casino Security and/or Law Enforcement experience.
• 3 years of supervisory experience.
• Proficiency in Microsoft Office (Excel, Access, Word).
• Effective communication skills (written, verbal, and presentation).
• Strong leadership and interpersonal skills.
• Physically able to restrain combative guests and to move about property.
• Valid driver’s license with clean driving record.
• Ability to work in a high-stress environment and long shifts.

Responsibilities

• Responsible for managing the daily operations and directing the activities of the Security department to ensure goals and objectives are achieved.
• Determines manpower requirements and ensures adequate personnel have been scheduled to provide maximum Security coverage with minimum labor costs.
• Maintains and keeps updated list of trespassed guests.
• Administers training programs for assigned personnel that will ensure effective security of gaming and money handing experiences.
• Counsels, guides, and instructs personnel on the proper performance of their duties.
• Performs the function of hiring, training, and developing employees' skills, reviewing employees' performance, and administering discipline.
• Responsible for the preparation and coordination of the annual budget, including the monitoring of facilities and expenses.
• Develops, implements, and maintains required internal and external reporting procedures. Cooperates with federal, state, and local law enforcement agencies of mutual concern.
• Responsible for providing exceptional Red Carpet Customer Service to all guests.

Skills

Leadership

Supervisory

Communication

Analytical skills

Microsoft Office

Excel

Access

Word

Problem solving

Education

Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university

Tools

Microsoft Office Suite

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.

Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.

Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for managing the daily operations and directing the activities of the Security department to ensure goals and objectives are achieved.


• Determines manpower requirements and ensures adequate personnel have been scheduled to provide maximum Security coverage with minimum labor costs.


• Maintains and keeps updated list of trespassed guests.


• Administers training programs for assigned personnel that will ensure effective security of gaming and money handing experiences.


• Counsels, guides, and instructs personnel on the proper performance of their duties.


• Performs the function of hiring, training, and developing employees' skills, reviewing employees' performance, and administering discipline.


• Responsible for the preparation and coordination of the annual budget, including the monitoring of facilities and expenses.


• Develops, implements, and maintains required internal and external reporting procedures. Cooperates with federal, state, and local law enforcement agencies of mutual concern.


• Responsible for providing exceptional Red Carpet Customer Service to all guests.

Requirements

• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university.


• Five to seven years of Casino Security and/or Law Enforcement experience.


• Three years of supervisory experience required.


• Must be proficient in Microsoft Office applications (Excel, Access, Word).


• Effective communication skills (written, verbal, and presentation).


• Ability to display professionalism when dealing with difficult guests.


• Strong leadership, supervisory, and interpersonal skills.


• Effective analytical skills as demonstrated in timely and appropriate issue resolution.


• Must be physically able to restrain combative guests and to move about property.


• Must be able to run on level surfaces, as well as up and down stairs.


• Ability to respond to visual and aural cues.


• Ability to operate efficiently and effectively in a mentally and physically stressful environment.


• Ability to operate company motor vehicles responsibly at all times.


• Must have valid driver’s license with clean driving record.


• Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.