Security Manager

Kimpton Hotels & Restaurants; Charlotte (NC); On-site; USD 52,000 - 62,000; Full time

Job summary

Join a leading hospitality company as a Security Manager in Charlotte, NC. You will oversee the Loss Prevention Department, ensuring safety and security for guests and staff. This role involves training, supervision, and compliance with safety protocols. Ideal candidates have strong leadership skills and a background in hospitality management. Competitive salary and benefits offered.

Benefits

Paid Time Off

Medical/Dental/Vision Insurance

401k

Qualifications

• 3+ years of related experience in safety protocols and local law requirements.

Responsibilities

• Supervise Security staff to monitor and protect property assets effectively.
• Train staff in established emergency procedures and implement accident and fire prevention procedures.
• Handle guest problems and complaints effectively.

Skills

Leadership

Problem Resolution

Organizational Skills

Creativity

Education

Bachelor's Degree in Hospitality Management

Bachelor's Degree in Business Management

Job description

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Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton, rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

The Security Manager will perform all supervisory, training, and operations functions of the Loss Prevention Department. The candidate will also be responsible for the protection of guest and company property, employee and guest safety, and accident and fire protection response.

Some Of Your Responsibilities Include

• Maintain logs, certifications and documents required by law and standard operating procedures.
• Train staff in established emergency procedures and implement accident and fire prevention procedures.
• Focus on ensuring guest and employee satisfaction while achieving the operating budget.
• Collaborate with the Director of Safety and Security on ways to continually improve departmental performance.
• Comply with policies on proper investigative procedures for loss of property assets.
• Maintain accurate documentation of property patrols.
• Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with others.
• Strive to improve service performance.
• Supervise Security staff to monitor and protect property assets effectively.
• Communicate critical information to Security & Safety officers based on knowledge gained at pre- and post-convention meetings.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Identify developmental needs of others and mentor or help others improve their skills.
• Provide mentorship and direction to direct reports, including setting performance standards and monitoring performance.
• Provide personal assistance, medical attention, emotional support, or other personal care to coworkers or guests.
• Serve as a role model to demonstrate appropriate behaviors.
• Handle guest problems and complaints effectively.
• Report all employee accidents and guest liability incidents timely.

What You Bring

• 3+ years of related experience, especially in safety protocols and local law requirements.
• Bachelor's Degree in Hospitality Management, Business Management, or related field preferred.
• Strong organizational, task-management, employee relations, leadership, problem resolution, and creativity skills.
• Ambitious with leadership ability.
• Ability to manage difficult situations with guests.
• Flexible schedule, including evenings, weekends, and holidays.

Additional Information

We are committed to diversity and inclusion. We encourage employees to understand, accept, and celebrate differences, including race, ethnicity, age, religion, abilities, sexual orientation, gender identities, and genders. For our complete EEO policy, click here.

The salary range is $52,076 to $62,000, plus bonus pay. We offer benefits like paid time off, medical/dental/vision insurance, 401k, and more.

Join Us

Be Yourself. Lead Yourself. Make it Count.