Security Maintenance Technician

Trinity River Authority; Arlington, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

The Trinity River Authority seeks a skilled professional to manage the maintenance program for all physical security systems across project and office locations. You will oversee access control, video surveillance, and alarm systems, track maintenance activity, and lead preventative maintenance programs.

Collaboration with IT and design teams is essential. You will also manage budgets, training, and documentation while serving as the primary contact for security equipment maintenance, including

Qualifications

• High school diploma or equivalent; some college/technical training preferred.
• Minimum 4 years’ experience as a security installer/integrator.
• Experience with security systems and hardware.
• Experience training maintenance staff on triaging or diagnosing issues.
• Certifications: Certified access control installer; Certified alarm installer; ASIS PSP preferred.
• Knowledge of construction practices and project management.

Responsibilities

• Submit, track, and close out maintenance requests from various systems.
• Identify maintenance needs and perform root-cause analysis as needed.
• Create and manage preventative maintenance plans for physical security equipment.
• Train TRA employees on security maintenance steps.
• Process and manage security maintenance budgets for project locations.
• Track time, resources, and records for equipment in/out service.
• Respond to emergency maintenance requests promptly.
• Assign priority levels to new maintenance requests.
• Initial troubleshooting with the requester.
• Coordinate with Planning, Design, and Construction on new security plans.
• Coordinate with IT to diagnose network outages or IT needs.
• Report to work during emergencies; essential personnel fill shifts.

Skills

Troubleshooting

Preventative maintenance planning

Project coordination

Root cause analysis

Training staff

Vendor coordination

Documentation

Education

High School Diploma or equivalent

Some college or technical school preferred

Tools

Access control hardware

Video surveillance systems

Alarm monitoring systems

Networking fundamentals

Fiber networking

Radio infrastructure

Lift & Fork Lift certified

Job description

This position is responsible for the maintenance program of all physical security systems, hardware, and controls in place across the Trinity River Authority project and office locations. These systems include access control hardware/software, video surveillance equipment and software, alarm monitoring systems, and all other access control hardware. The desired candidate will also have experience in design and construction standards and project management. Using various systems, the candidate will track maintenance requests, hardware use over life, and preventative maintenance. Leveraging security integrator relationships and contracts, this candidate will be the primary point of contact for maintaining security equipment, and also bring additional support in as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. 1. Submit, track, and close out maintenance requests submitted through various systems
2. 2. Identify maintenance needs, outages, or faulty equipment, as well as a detailed root cause analysis as needed
3. 3. Create and manage a plan for preventative maintenance programs of physical security equipment
4. 4. Work with project maintenance staff to train TRA employees on security maintenance steps
5. 5. Process, track, and maintain all security maintenance budgets for project locations
6. 6. Track use of time, company resources, materials, and keep detailed records of all equipment taken out of service and new equipment put into service
7. 7. Respond to all emergency maintenance requests from project staff in a timely manner.
8. 8. Assigns priority level to all new maintenance requests
9. 9. Takes initial troubleshooting measures with the support requestor
10. 10. Works with the Planning, Design, and Construction department to check through new security plans as needed
11. 11. Works with the IT department to diagnose possible network outages or evaluate IT infrastructure needs
12. 12. Essential personnel are required to report to work when scheduled during departmental and/or emergency situations, including, but not limited to, extended periods of inclement weather when travel may be difficult. This position is essential because, in the absence of sufficient personnel, the plant cannot operate safely.

SUPERVISORY RESPONSIBILITIES

No Supervisory responsibilities

QUALIFICATIONS

EDUCATION

High School Diploma or equivalent - some college or technical school preferred

EXPERIENCE

Minimum 4 years' experience required as a security installer/integrator

Experience working with security systems and hardware

Experience training/maintenance staff on triaging or remotely diagnosing issues/outages

CERTIFICATIONS, LICENSES, REGISTRATIONS

Certified access control installer

Certified alarm installer

Access control system certifications

ASIS PSP preferred

Radio communications

Lift & Fork Lift certified

KNOWLEDGE

Must have knowledge of basic construction practices and project management

Must have advanced knowledge in access control systems, alarm monitoring systems, and video surveillance systems, as well as their communication methods (networking, fiber networking, radio infrastructure)

Must understand badging/credentialing systems.

SKILLS AND ABILITIES

A demonstrated ability to troubleshoot and remediate issues with physical security systems and infrastructure, including but not limited to: access control systems, video surveillance systems, alarm monitoring systems, gate and door hardware, locking infrastructure, including key sets/handsets/padlocks, and emergency door hardware.

Must also understand how systems are installed, and the ability to assist internal teams, contractors, and the Physical Security Manager in the design and implementation of new security hardware and systems.

GUIDANCE RECEIVED

Follows general supervisory instructions, as well as policies and precedents open to judgment in some areas and more specific guidelines, policies, and procedures in others. Based on knowledge of policies, precedents, and procedures, may regularly assist others with standard work methods and problems.

PHYSICAL DEMANDS

This position requires passing a physical and a physical ability assessment specific to the position.

WORKING CONDITIONS

Will require working in various conditions, including confined spaces, heights, in heat, and cold.

TOOLS AND EQUIPMENT USED

Various hand tools, power tools, electronic equipment/networking testing, and electrical testing equipment. Also requires the use of a TRA vehicle, machinery, lifts, etc.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.