Security / Loss Prevention-Hotel

Crescent Hotels & Resorts; Houston (TX); On-site; USD 28,000 - 41,000; Full time

Job summary

Crescent Hotels & Resorts is hiring a Loss Prevention / Security Officer for a luxury Curio Collection by Hilton property. The role involves patrolling the premises, monitoring safety, responding to incidents, and assisting with emergencies while maintaining a warm, professional guest experience.

The ideal candidate is dependable, observant, calm under pressure, and experienced in security or loss prevention with strong communication and report-writing skills.

Qualifications

• Dependable and reliable in a fast-paced hotel environment.
• Strong observation and situational awareness.
• Clear and professional communication with guests and colleagues.
• Ability to stay calm and exercise sound judgment in challenging situations.
• Accurate report writing and incident documentation.
• Commitment to delivering excellent customer service.

Responsibilities

• Conduct routine property patrols and monitor hotel areas for safety and security concerns.
• Respond to incidents and guest or team member requests; assist with emergencies per hotel procedures.
• Document incidents and monitor access points; address suspicious activity.
• Assist with lost and found and coordinate with Front Office, Housekeeping, Engineering, F&B and hotel leadership as needed.

Skills

Dependable

Observant

Professional communication

Calm under pressure

Report writing

Customer service

Job description

A New Team. A New Vision. Endless Opportunities. Join The Blossom Today.

The Loss Prevention / Security Officer is responsible for helping protect our guests, team members, property, and assets while maintaining the warm and professional atmosphere expected of a luxury hotel.

This role conducts routine property patrols, monitors hotel areas for safety and security concerns, responds to incidents and guest or team member requests, and assists with emergency situations in accordance with hotel procedures. Responsibilities also include documenting incidents, monitoring access points, addressing suspicious activity, assisting with lost and found, and identifying potential safety or loss prevention concerns.

The Loss Prevention / Security Officer works closely with Front Office, Housekeeping, Engineering, Food & Beverage, and hotel leadership to respond quickly and professionally to situations while minimizing disruption to the guest experience.

The ideal candidate is dependable, highly observant, professional, and able to remain calm and use sound judgment in challenging situations. Previous hotel security, loss prevention, security, military, law enforcement, or related experience is preferred. Strong communication, customer service, and report-writing skills are also important.

As part of a luxury Curio Collection by Hilton property, you'll play an essential role in creating an environment where guests and team members feel safe, comfortable, and cared for.

Schedule flexibility, including evenings, overnight shifts, weekends, and holidays, may be required.

Stay alert. Lead with professionalism. Protect what makes every stay exceptional.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.