Security / Loss Prevention-Hotel

The Crescent Hotels Group; Houston (TX); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

The Crescent Hotels & Resorts security team is seeking a vigilant professional to protect our Houston property. You will patrol guest areas, monitor cameras, and maintain a visible security presence while delivering courteous service to guests and staff.

Responsibilities include responding to incidents, documenting reports, coordinating with departments, and assisting with emergencies. Flexibility for nights and weekends is required, with a strong focus on confidentiality and professionalism.

Qualifications

• High school diploma or equivalent preferred.
• Previous security or loss prevention experience preferred, especially in hospitality.
• Ability to obtain required security certifications for the property location.

Responsibilities

• Patrol hotel guest areas, back-of-house, entrances, and parking to deter incidents.
• Monitor security cameras and alarms, maintaining a visible security presence.
• Respond promptly to security incidents and emergencies with professional conduct.
• Prepare accurate incident, daily activity, and event reports for review.
• Investigate incidents and document findings with clear, factual detail.
• Assist with emergency procedures and evacuations as needed.
• Enforce hotel policies while treating guests and staff with respect.
• Control access to restricted areas and manage key procedures.
• Coordinate with Front Office, Housekeeping, Engineering and management.
• Communicate with local law enforcement or emergency services when required.
• Maintain confidentiality of guest, employee, and hotel information.
• Complete logs, inspections and security documentation; perform other duties as assigned.

Skills

Patrol property

Security monitoring

Incident response

Report writing

Communication

Teamwork

Disturbance management

Access control

Confidentiality

Emergency readiness

Education

High school diploma or equivalent

Job description

Description

A New Team. A New Vision. Endless Opportunities. Join The Blossom Today.

Essential Duties and Responsibilities

• Patrol hotel guest areas, back-of-house areas, parking facilities, entrances, and other property locations.
• Monitor security cameras, alarms, access points, and other security systems.
• Maintain a visible security presence while providing courteous and professional service to guests and employees.
• Respond promptly to security incidents, disturbances, emergencies, accidents, and other situations requiring assistance.
• Prepare accurate and detailed incident, accident, and daily activity reports.
• Investigate and document incidents involving theft, property damage, guest or employee concerns, and other security matters.
• Assist with emergency procedures, evacuations, fire/life-safety situations, and other emergency response activities.
• Enforce hotel policies and security procedures while treating guests and employees with professionalism and respect.
• Monitor access to restricted areas and assist with key and access-control procedures.
• Assist in protecting hotel property, guest belongings, employee property, and company assets.
• Work closely with hotel management, Front Office, Housekeeping, Engineering, and other departments to address security and safety concerns.
• Communicate with local law enforcement, fire departments, EMS, or other emergency personnel when necessary and authorized.
• Maintain confidentiality regarding guest, employee, and hotel information.
• Provide assistance with lost and found procedures and maintain appropriate documentation.
• Complete required logs, reports, inspections, and other security documentation.
• Perform other duties and responsibilities as assigned by management.

Qualifications

• High school diploma or equivalent preferred.
• Previous security, loss prevention, law enforcement, military, or related experience preferred.
• Previous hotel or hospitality experience is strongly preferred.
• Must possess and maintain all licenses, permits, registrations, and certifications required by applicable federal, state, and local laws for the position.
• Must have any required security guard certification, license, or registration applicable to the property’s location before performing duties that legally require such credentials.
• Additional certifications such as CPR/AED, First Aid, or other relevant emergency/safety certifications are preferred or may be required based on property requirements.
• Strong observation, communication, and problem-solving skills.
• Ability to remain calm and professional during stressful or emergency situations.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work independently while also functioning effectively as part of a team.
• Ability to stand, walk, and patrol the property for extended periods.
• Ability to work a flexible schedule, including nights, weekends, holidays, and varying shifts as required by hotel operations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts