Security Liaison Supervisor

Securitas Security Services USA, Inc.; Lake Forest (IL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision, & 401K

Life, AD&D, & Disability Insurance

Telemedicine

Paid Time Off

Free Uniforms

Paid Training

Job summary

Securitas Security Services USA, Inc. in Waukegan, IL is seeking a Security Liaison Supervisor to oversee on-site security operations, manage daily staffing across locations, and ensure adherence to post orders and company protocols.

This role emphasizes hands-on leadership, top-tier customer service, incident response, and effective scheduling, payroll submission, and reporting, with a competitive $26.00 per hour wage and a comprehensive benefits package.

Qualifications

• Minimum 18 years of age and high school diploma or GED.
• Experience supervising security officers, reception personnel, or customer service teams preferred.
• Advanced computer/technology skills.
• Strong communication, reporting, and organization skills.
• Experience managing staffing schedules, attendance, and timekeeping.
• Excellent customer service and team leadership skills.

Responsibilities

• Supervise and support a team of security officers on site.
• Ensure all officers follow post orders and Securitas protocols.
• Communicate routine site visits to evaluate employee performance, operational effectiveness, and compliance with established procedures.
• Develop, maintain, and update employee schedules to ensure appropriate staffing at all assigned locations, and ensure proper site coverage at all times.
• Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
• Respond to incidents and manage emergency situations effectively.
• Train new officers and provide ongoing coaching and feedback.
• Assist in the submission of payroll and personnel information to the company as designated.
• Maintain detailed reports, incident documentation, and daily activity logs.

Skills

Supervisory experience

Customer service

Communication

Training

Conflict resolution

Team leadership

Timekeeping

Organizational skills

Education

High school diploma or GED

Tools

MS Office

Timekeeping systems

Job description

Security Liaison Supervisor — Full Time

Former Military / Law Enforcement encouraged to apply!

Primary Location: Waukegan, IL

Wage: $26.00/HR

Available Schedule: Monday - Friday | 8:00AM-4:00PM

Join our team at Securitas where you will have the opportunity to serve your community while receiving elite training in safety and security. This position is responsible for ensuring consistent delivery of professional reception services, effective access control, visitor management, and exceptional customer service while maintaining compliance with company policies and standards.

We are seeking a strong leader with excellent customer service skills for a supervisor position. The ideal candidate will have strong organizational skills and the ability to manage daily operations across multiple locations while utilizing a hands‑on leadership approach. We have a dedicated Region and Area Management Support Staff to support you through your growth and advancement in the company.

Perks & Benefits

• Medical, Dental, Vision, & 401K Options.
• Life, AD&D, & Disability Insurance.
• Virtual Medical Appointments with Telemedicine.
• Paid Time Off, Free Uniforms, Paid Training, & Weekly Pay (every Thursday).
• Employee Assistance Program.
• DailyPay Access Program!
• Discounts on Childcare, Pet Care, Vehicles, Cell Phone Plans, Travel, & So Much More!

What Your Day May Look Like

• Supervise and support a team of security officers on site.
• Ensure all officers follow post orders and Securitas protocols.
• Communicate routine site visits to evaluate employee performance, operational effectiveness, and compliance with established procedures.
• Develop, maintain, and update employee schedules to ensure appropriate staffing at all assigned locations, and ensure proper site coverage at all times.
• Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
• Respond to incidents and manage emergency situations effectively.
• Train new officers and provide ongoing coaching and feedback.
• Assist in the submission of payroll and personnel information to the company as designated.
• Maintain detailed reports, incident documentation, and daily activity logs.

Position Requirements

• Must be at least 18 years of age.
• High school diploma or GED required.
• Previous experience supervisor security officers, reception personnel, or customer service teams preferred.
• Advanced computer / technology skills needed.
• Must have strong communication, reporting, and organization skills.
• Experience managing staffing scheduled, employee attendance, and timekeeping needed.
• Excellent customer service and team leadership skills required.
• Must be able to develop training programs, conduct performance evaluations, and implement operational improvements.
• Must be able to interact with a wide range of individuals in a highly professional manner.
• Utilize strong conflict resolution and de‑escalation skills to maintain a safe and secure environment on site.
• All candidates must be willing to participate in Securitas’ pre‑employment screening process, including drug screen and background investigation.

Licensing # 123.000452

#AF-NCWINIL

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].