Security Liaison Supervisor

Securitas, Inc.; Waukegan (IL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K Options

Life, AD&D, & Disability Insurance

Telemedicine

Paid Time Off

Weekly Pay

Employee Assistance Program

DailyPay Access

Discounts

Job summary

Securitas, Inc. in Waukegan, IL is seeking a Security Liaison Supervisor to lead a shift of security officers on site. You will oversee post orders, ensure compliance with protocols, and maintain high-quality customer service while managing scheduling and incident reporting.

The role emphasizes hands-on leadership, operational oversight across locations, and a focus on safety, professionalism, and community protection. Former military or law enforcement backgrounds encouraged.

Qualifications

• Strong leadership and supervisory experience preferred.
• Excellent customer service and communication skills required.
• Advanced computer/technology skills and proficient reporting abilities.
• Ability to manage staffing schedules, attendance, and timekeeping.

Responsibilities

• Supervise and support a team of security officers on site.
• Ensure officers follow post orders and company protocols.
• Communicate site visits to evaluate performance and compliance.
• Develop and update employee schedules to ensure proper staffing.
• Inspect posts and assign tasks to team members.
• Respond to incidents and manage emergencies.
• Train new officers and provide coaching and feedback.
• Support payroll and personnel data submissions.
• Maintain incident reports and daily activity logs.

Skills

Leadership

Customer service

Communication

Organizational skills

Training

Education

High school diploma or GED

Tools

Payroll software

Timekeeping systems

Job description

Security Liaison Supervisor — Full Time

Former Military / Law Enforcement encouraged to apply!

Primary Location: Waukegan, IL

Wage: $26.00/HR

Available Schedule: Monday - Friday | 8:00AM-4:00PM

Join our team at Securitas where you will have the opportunity to serve your community while receiving elite training in safety and security. This position is responsible for ensuring consistent delivery of professional reception services, effective access control, visitor management, and exceptional customer service while maintaining compliance with company policies and standards.

We are seeking a strong leader with excellent customer service skills for a supervisor position. The ideal candidate will have strong organizational skills and the ability to manage daily operations across multiple locations while utilizing a hands‑on leadership approach. We have a dedicated Region and Area Management Support Staff to support you through your growth and advancement in the company.

Perks & Benefits

• Medical, Dental, Vision, & 401K Options.
• Life, AD&D, & Disability Insurance.
• Virtual Medical Appointments with Telemedicine.
• Paid Time Off, Free Uniforms, Paid Training, & Weekly Pay (every Thursday).
• Employee Assistance Program.
• DailyPay Access Program!
• Discounts on Childcare, Pet Care, Vehicles, Cell Phone Plans, Travel, & So Much More!

What Your Day May Look Like

• Supervise and support a team of security officers on site.
• Ensure all officers follow post orders and Securitas protocols.
• Communicate routine site visits to evaluate employee performance, operational effectiveness, and compliance with established procedures.
• Develop, maintain, and update employee schedules to ensure appropriate staffing at all assigned locations, and ensure proper site coverage at all times.
• Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
• Respond to incidents and manage emergency situations effectively.
• Train new officers and provide ongoing coaching and feedback.
• Assist in the submission of payroll and personnel information to the company as designated.
• Maintain detailed reports, incident documentation, and daily activity logs.

Position Requirements

• Must be at least 18 years of age.
• High school diploma or GED required.
• Previous experience supervisor security officers, reception personnel, or customer service teams preferred.
• Advanced computer / technology skills needed.
• Must have strong communication, reporting, and organization skills.
• Experience managing staffing scheduled, employee attendance, and timekeeping needed.
• Excellent customer service and team leadership skills required.
• Must be able to develop training programs, conduct performance evaluations, and implement operational improvements.
• Must be able to interact with a wide range of individuals in a highly professional manner.
• Utilize strong conflict resolution and de‑escalation skills to maintain a safe and secure environment on site.
• All candidates must be willing to participate in Securitas’ pre-employment screening process, including drug screen and background investigation.

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