Security Lead - Calm, Customer-Focused Retail

Sanctuary Medicinals; Woburn (MA); On-site; USD 19,000 - 27,000; Full time

Job summary

Sanctuary Medicinals is seeking a Security team member for Sanctuary Saugus to help run the front of the store, ensure safety, and maintain a welcoming atmosphere. You will be the first impression for customers and help manage busy periods with calm leadership.

The role requires excellent communication, multitasking, and strong situational awareness to balance hospitality with security across a fast-paced cannabis retail environment.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or equivalent required.
• Must pass all required background checks.
• Dispensary or cannabis experience preferred.
• Experience leading teams or managing operations is a plus.

Responsibilities

• Security operations: monitor entrances, exits, and restricted areas.
• Verify customer IDs and intake procedures to ensure compliance.
• Ensure only authorized customers enter the facility.
• Assist with crowd flow during high-volume periods.
• Maintain accurate incident reporting and documentation.
• Coordinate with management and local emergency services as needed.
• Prevent on-site consumption or unauthorized activity.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Multitasking

Attention to detail

Situational awareness

Problem solving

Security awareness

Teamwork

Education

High School Diploma or equivalent

Tools

Basic computer skills

Reporting/Documentation

Job description

Sanctuary Medicinals is seeking a Security team member for Sanctuary Saugus to help run the front of the store, ensure safety, and maintain a welcoming atmosphere. You will be the first impression for customers and help manage busy periods with calm leadership.

The role requires excellent communication, multitasking, and strong situational awareness to balance hospitality with security across a fast-paced cannabis retail environment.