Assistant General Manager

Sanctuary Medicinals; North Saugus (MA); On-site; USD 55,000 - 65,000; Full time

Job summary

Sanctuary Medicinals in Saugus, MA, is seeking an Assistant General Manager to help launch our new Sanctuary Saugus dispensary. You will partner with the General Manager to oversee daily operations, staff development, compliance, and delivering an exceptional customer experience.

This full-time, exempt leadership role offers a salary range of $55,000 to $65,000 per year and requires 40–45 hours weekly in a fast-paced cannabis retail environment.

Qualifications

• Experience managing in cannabis retail or regulated environments.
• Must be 21+ and able to pass background checks.

Responsibilities

• Open and close the store and manage daily operations.
• Lead and develop store staff and ensure high customer service.
• Ensure safety, security, and regulatory compliance.
• Coordinate scheduling, training, and employee development.
• Support inventory control and cash handling.
• Attend and lead manager and team meetings.
• Collaborate with General Manager on promotions and SOPs.
• Maintain accurate records and reporting.

Skills

Leadership

Communication

Organizational skills

Multitasking

Problem solving

Teamwork

Cannabis retail compliance

Flexibility

Education

Bachelor's degree in Business Management

Associate's degree in Retail or Restaurant Management

Tools

POS systems

Operational reporting software

Job description

Assistant General Manager – Sanctuary Saugus

Salary Range: $55,000-$65,000 a year | Salary Exempt | Full-Time Benefits Eligible

Help Open One of the Most Exciting New Dispensaries in Massachusetts

At Sanctuary Medicinals, we are building more than just a dispensary. We are creating a destination for customers, a strong team culture, and an experience people genuinely enjoy being part of.

As the Assistant General Manager for our new Saugus location, you will help lead the launch of the store from the ground up. This role is perfect for someone who enjoys leadership, thrives in fast-paced environments, and is ready to help build a successful team and operation from day one.

You will work closely with the General Manager to oversee daily operations, support staff development, maintain compliance standards, and create an outstanding customer experience.

Why Sanctuary Saugus?

Opening a new store is a unique opportunity. You will help shape the culture, build the team, create systems, and establish customer experience from the very beginning.

If you are looking for a leadership role where you can grow professionally, make an impact, and be part of building something exciting in Massachusetts cannabis, we would love to meet you.

Supervisory Responsibilities

The Assistant General Manager helps develop and maintain a motivated team focused on customer service, education, and operational excellence.

Responsibilities include:

• Supporting the opening and day-to-day operations of the Saugus location
• Helping create a positive and accountable team culture
• Leading by example on the sales floor and behind the scenes
• Maintaining a clean, organized, and professional facility
• Supporting all departments including Front Desk, POS, Inventory, and Management
• Assisting with scheduling, morale, coaching, and employee development
• Communicating company updates, promotions, and operational changes to staff
• Supporting inventory flow, transport coordination, and sanitation standards
• Upholding Sanctuary's diversity, inclusion, and customer service standards in all leadership decisions

Duties & Responsibilities

• Open and close the store, including maintaining all required keys, codes, and operational procedures
• Support the successful launch and continued growth of the Saugus store
• Ensure all safety, security, and compliance regulations are followed at all times
• Assist with cash handling, reconciliation, audits, and product accountability
• Help manage staff scheduling, workstation assignments, and daily floor operations
• Lead daily shift meetings to keep the team informed and prepared
• Support onboarding, interviews, training, coaching, and disciplinary processes
• Assist in delivering employee performance evaluations alongside the General Manager
• Coach and support employees while helping develop future leaders
• Assist with creating, updating, and enforcing SOPs and operational processes
• Maintain clear communication and reporting with the General Manager
• Ensure all required state reporting and documentation is completed accurately and on time
• Support inventory management, cycle counts, vault organization, and inventory controls
• Maintain accurate records for sales, returns, cash handling, and compliance activities
• Step into any role when needed to support store operations
• Help create a customer experience that is welcoming, educational, and memorable
• Assist with events, pop-ups, product education, vendor days, and store promotions
• Attend and help lead manager and team meetings
• Work a minimum of 40 to 45 hours per week in a fast-paced retail environment

What Makes Someone Successful in This Role

• Strong leadership and communication skills
• Ability to stay organized and focused in a fast-paced environment
• Comfortable multitasking and solving problems quickly
• Reliable, dependable, and team-oriented
• Positive attitude with the ability to motivate others
• Understanding of both hospitality and compliance in cannabis retail
• Willingness to jump in wherever needed to support the team and customers

Required Skills & Abilities

• Understanding of Massachusetts Medical and Adult-Use cannabis regulations
• Strong written and verbal communication skills
• Excellent time management and multitasking abilities
• Ability to work with urgency in a high-volume retail environment
• Experience with POS systems and operational reporting
• Must be 21 years of age or older
• Must pass all required background checks in accordance with CCC regulations

Preferred Experience

• Bachelor's degree in business management or associate's degree in Retail or Restaurant Management preferred
• Two years of management experience in retail, hospitality, food and beverage, or cannabis
• Previous cannabis industry experience preferred
• Experience working in regulated industries
• Cash handling and reconciliation experience
• Opening and closing operational experience
• Spanish/English bilingual skills are a plus

Physical Requirements

• Ability to lift at least 20 lbs
• Ability to stand for extended periods of time
• Ability to work a minimum 9-hour shift
• Comfortable working in an active retail environment

Additional Employment Information

This position may require nights, weekends, and holidays based on operational needs. Schedules and job duties may change at any time to support business operations.

Sanctuary Medicinals is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on business needs, job requirements, and individual qualifications.

All employees are expected to cooperate with regulatory inspections and audits, which may include participating in meetings or interviews with inspectors, auditors, regulators, or other authorized parties as requested.