Investigator

SeaWorld Parks & Entertainment; Williamsburg (VA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

FREE park admission

Discounts on park admission tickets

Scholarship opportunities

Exclusive employee events

Job summary

SeaWorld Parks & Entertainment is hiring a PT Security Investigator at Busch Gardens Williamsburg. As a Security Investigator, you'll play a critical role in maintaining safety and guest satisfaction, conducting surveillance to detect and deter various incidents, and ensuring compliance with safety standards. Candidates must be at least 19, possess a high school diploma, and have relevant experience in loss prevention. Enjoy perks like free park admission and discounts.

Qualifications

• Must be at least 19 years old.
• Two (2) years of industry experience in retail loss prevention.
• Must have CPR, AED, and First Aid certification.

Responsibilities

• Detect and contact shoplifters.
• Perform guest surveillance to deter vandalism.
• Complete written reports on all activity.

Skills

Investigative skills

Guest service

Conflict management

Communication skills

Education

High school diploma or equivalent

Tools

Basic computer/Windows software knowledge

Job description

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that’s just what it’s like to work here! As a key member of our team, you’ll play a major role in bringing happiness and excitement to people from around the world. If you’re dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

PT Security Investigator – Busch Gardens Williamsburg

What You Get To Do

• Detect and contact shoplifters following the five elements of apprehension
• Perform guest surveillance to detect and deter vandalism, unauthorized vending, and sexual predators while blending in with park guests
• Conduct personnel surveillance in support of investigator or uniform security activities
• Complete written reports on all activity
• Assist in other areas of the department with tasks and duties when needed
• Consistently practice safe work habits including but not limited to use of personal protective equipment, lifting, driving, and reporting of unsafe situations
• Consistently demonstrate courteous and professional behavior in all work aspects with all team members and guests
• Work as part of a team to increase productivity while providing excellent guest service
• Provide excellent guest service to guests and employees
• Maintain a professional appearance that meets SEA grooming standards

What It Takes To Succeed

• Must be at least 19 years old
• Must have at least a high school diploma or equivalent
• Two (2) years of industry experience dealing with retail sales loss prevention
• Strong investigative skills related to shoplifter apprehensions. Applicant must be able to verify their loss prevention experience
• Must have a valid driver’s license and be able to obtain a SEA drivers’ license
• Must have or become CPR, AED and First Aid certified
• Must have a working knowledge of the English language with excellent verbal and written communication skills
• Must possess basic computer/Windows software knowledge
• Must be able to write comprehensive and accurate reports based on observations and interviews
• Effectively manage conflict both verbally and physically
• Must pass background screening and relevant written security exams
• Must be able to multitask while maintaining a positive attitude to ensure excellent guest service
• Must be able to stand, walk, and work for prolonged periods of time in extreme weather conditions
• Must be willing to work a flexible schedule to include weekdays, weekends, evenings, and holidays
• Consistently practice safe work habits including, but not limited to, the use of personal protective equipment, lifting and reporting of unsafe situations
• Must be willing to comply with and ensure team members comply with all SEA grooming guidelines and employment standards
• Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines

Ambassadors will enjoy a fun, fast‑paced environment, and great teammates, as well as:

The perks of the position

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.