Security Incident Coordinator : 26-02749

Akraya, Inc.; Charlotte (NC); Hybrid; USD 55,000 - 62,000; Full time

Job summary

Akraya is seeking a Security Incident Response Specialist to orchestrate the resolution of critical incidents in a hybrid Charlotte environment. You will coordinate tasks, track progress, and ensure clear communication among security, trust & safety, and fraud teams.

The role emphasizes meticulous incident documentation and ongoing improvement of incident response playbooks, reports, and post-incident reviews to drive stronger defenses.

Qualifications

• Experience with ServiceNow Security Incident Response (SIR) or a comparable ITSM/SIR platform strongly preferred.
• Proven ability to manage multiple concurrent incidents.
• Solid understanding of incident response procedures.
• Excellent organizational and communication skills.

Responsibilities

• Lead coordination for major security incidents.
• Manage the full incident lifecycle from containment to closure.
• Develop and enforce incident response playbooks.
• Generate comprehensive incident reports for various audiences.
• Facilitate post-incident reviews and drive process improvements.

Skills

ServiceNow SIR

Incident Response

DFIR

Risk Management

Threat Operations

Job description

Primary Skills

ServiceNow Security Incident (Advanced), Incident Response (advanced), DFIR (Advanced), Risk Management (Intermediate), Threat Operations (Advanced)

Contract Type

W2 Contract Duration: 12 Months

Location

Charlotte NC (Hybrid)

Pay Range

$40.00 - $45.00 Per Hour

Job Summary

This role is responsible for orchestrating the resolution of critical security, trust & safety, and fraud incidents. You will ensure smooth operations by managing tasks, tracking progress, and facilitating clear communication across all involved parties. The position requires meticulous documentation and continuous improvement of incident response processes.

Key Responsibilities

• Lead coordination for major security incidents.
• Manage the full incident lifecycle from containment to closure.
• Develop and enforce incident response playbooks.
• Generate comprehensive incident reports for various audiences.
• Facilitate post-incident reviews and drive process improvements.

Must-Have Skills

• Experience with ServiceNow Security Incident Response (SIR) or a comparable ITSM/SIR platform strongly preferred.
• Proven ability to manage multiple concurrent incidents.
• Solid understanding of incident response procedures.
• Excellent organizational and communication skills.

Domain / Industry Experience

Experience in cybersecurity, trust & safety, and fraud incident management within a technology or financial services industry is highly preferred.

ABOUT AKRAYA

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Workspaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space. We don't just connect you with great jobs, we connect you with a workplace that inspires! Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!