Security Incident Response Lead - Hybrid

Akraya, Inc.; Charlotte (NC); Hybrid; USD 55,000 - 62,000; Full time

Job summary

Akraya is seeking a Security Incident Response Specialist to orchestrate the resolution of critical incidents in a hybrid Charlotte environment. You will coordinate tasks, track progress, and ensure clear communication among security, trust & safety, and fraud teams.

The role emphasizes meticulous incident documentation and ongoing improvement of incident response playbooks, reports, and post-incident reviews to drive stronger defenses.

Qualifications

• Experience with ServiceNow Security Incident Response (SIR) or a comparable ITSM/SIR platform strongly preferred.
• Proven ability to manage multiple concurrent incidents.
• Solid understanding of incident response procedures.
• Excellent organizational and communication skills.

Responsibilities

• Lead coordination for major security incidents.
• Manage the full incident lifecycle from containment to closure.
• Develop and enforce incident response playbooks.
• Generate comprehensive incident reports for various audiences.
• Facilitate post-incident reviews and drive process improvements.

Skills

ServiceNow SIR

Incident Response

DFIR

Risk Management

Threat Operations

Job description

Akraya is seeking a Security Incident Response Specialist to orchestrate the resolution of critical incidents in a hybrid Charlotte environment. You will coordinate tasks, track progress, and ensure clear communication among security, trust & safety, and fraud teams.

The role emphasizes meticulous incident documentation and ongoing improvement of incident response playbooks, reports, and post-incident reviews to drive stronger defenses.