Security Guest Service-FT

Hollywood Casino At Kansas Speedway; Kansas City (KS); On-site; USD 25,000 - 30,000; Full time

Job summary

Hollywood Casino At Kansas Speedway in Kansas City, KS, is seeking a full-time security officer to maintain safety, patrol property, and assist guests. The role requires high school diploma or equivalent, strong communication, and prior customer service experience.

CPR/First Aid certification is preferred, and a valid driver’s license is required for possible vehicle assignments. The position involves monitoring entry, granting escorts, handling incidents, and reporting in writing.

Qualifications

• High school diploma or equivalent.
• Effective communication skills (written and verbal).
• Previous customer service experience.
• Professionalism in a fast-paced environment.
• Ability to walk/stand for long periods and navigate stairs.
• Ability to respond to conflicts and ensure safety.
• CPR/AED and First Aid certification (American Heart Association) preferred.
• Valid driver's license and acceptable driving history if operating a company vehicle.

Responsibilities

• Provide security for casino property; maintain high visibility and assist during emergencies.
• Patrol parking lots and property.
• Transfer Table Games fills and credits.
• Provide escorts as needed.
• Oversee crowd presence; check I.D. and items not allowed on casino floor.
• Check and verify valid I.D. using scanning device.
• Maintain the I.D. scanning device.
• Assist customers: answer questions, handle complaints, call for cabs.
• Perform duties related to table and slot drops; observe Count Team.
• Dispatch officers and maintain activity logs.
• Write detailed incident reports including legal violations.
• Testify in court when necessary.
• Meet uniform, appearance, and grooming requirements.
• Keep work areas clean and free of hazards.
• Adhere to policies; perform other duties as assigned.

Skills

Communication

Customer service

Professionalism

Stairs/Inclines

Multi-tasking

First Aid/CPR

Driver's license

Education

High school diploma or equivalent

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.
• Patrol parking lots and property.
• Transfer Table Games fills and credits.
• Provide escorts as needed.
• Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.
• Check and verify valid I.D. using hand-held scanning device.
• Maintain the condition of the I.D. scanning device.
• Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.
• Perform duties associated with table and slot drops.
• Observe Count Team during the slot drop and transport funds to Count Room.
• Monitor entry and exit from Count and Player Services mantrap as required.
• Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.
• Dispatch officers to various assignments and maintain activity logs.
• Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
• Testify in court when necessary.
• Meet department uniform, appearance and grooming requirements.
• Keep work areas clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Must adhere to regulatory, department and company policies.
• Perform other job related and compatible duties as assigned

BRING US YOUR BEST.

Qualification Requirements

• High school diploma or equivalent
• Effective communication skills (written and verbal)
• Previous customer service experience
• Ability to display professionalism
• Must be able to run on level surfaces, as well as up and down stairs
• Ability to identify and quickly respond to potential problems and conflicts; and defend self and others in combative situations
• Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
• Ability to multi-task as required
• Must be able to earn and maintain an American Heart Association CPR/AED and First Aid certification
• Must have valid driver’s license and acceptable driving history as determined by Penn National Gaming auto insurance carrier if driving a company vehicle

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment.

Follow us.

Equal Opportunity Employer