Director of Security

Hollywood Casino at Penn National Race Course; Grantville (PA); On-site; USD 60,000 - 75,000; Full time

Job summary

PENN Entertainment seeks a seasoned security professional to safeguard guests and assets at our Pennsylvania facilities. You will lead security operations, enforce access controls, and coordinate with law enforcement.

The role emphasizes training, incident reporting, and compliance with internal controls, with a focus on guest service and safety. The position requires a Bachelor’s Degree and 5+ years of casino security experience, strong communication skills, and proficiency in MS Office.

Qualifications

• Bachelor's Degree and 5+ years of experience or equivalent mix of education and experience.
• Casino experience preferred.
• Strong written and verbal communication; able to respond to groups of managers, employees, and guests.
• Ability to identify problems, collect data, analyze, and draw conclusions.
• Proficient with Microsoft Office Suite (Excel, Access, Word).

Responsibilities

• Ensure physical safety of people and assets.
• Train security staff for Guest Service compliance.
• Protect property from illegal activity.
• Design, implement and enforce badge access systems.
• Control and issue temporary access credentials.
• Record incidents with an unalterable audit trail in the system.
• Log incident details: assignment, date/time, nature, people involved, staff.
• Identify and remove individuals who must be excluded or ejected.
• Follow internal controls; comply with regulations and budgets.
• Notify State Police for deadly weapons incidents immediately.
• Alert supervisors and authorities on cheating or theft incidents.
• Develop and maintain a compliant security plan.
• Maintain fire prevention and response plans.
• Schedule staff to safeguard facilities and provide guest service.
• Direct training for security personnel.
• Coordinate with law enforcement for compliance and relations.
• Market movement of funds securely throughout facility.
• Prepare and direct departmental budgets.
• Ensure readiness for medical emergencies with EMS staff.
• Monitor access by employees, vendors, contractors, and patrons.
• Oversee appearance and readiness of security staff.
• Coordinate security with Surveillance and other departments.
• Assist in traffic control as needed.

Skills

Communication skills

Presentation

Problem solving

MS Office

Education

Bachelor's Degree

Tools

Excel

Access

Word

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

• Responsible for the physical safety of persons and assets.
• Provide training for this key customer service positions within the department to ensure compliance with all Guest Service programs.
• The protection of the property of both the patron and HCPN from illegal activity.
• In collaboration with the Human Resources department or its functional equivalent, the design, implementation, and enforcement of a system for the issuance of access badges.
• The design, implementation, and enforcement of a system for the issuance of temporary access credentials.
• The recording of any unusual incidents within HCPN's licensed facility in which the Security department is involved. Each incident shall be recorded by Security department personnel in an electronic format which has an Audit function that prevents modification of information after the information has been entered into the system. The log shall be stored and retained in accordance with
• 465a.6 (relating to retention, storage and destruction of books, records, and documents). The following information shall be recorded:
• (A) The assignment number of the incident.
• (B) The date and time.
• (C) The nature of the incident.
• (D) The persons involved in the incident.
• (E) The Security department employees assigned to cover the incident.
• The identification and removal of any person who is required to be excluded or ejected from the licensed facility under section 1514 of the Act, who may be excluded or ejected from the licensed facility under section 1515 of the Act or is self‑excluded from the gaming floor and gaming activities at all licensed facilities under section 1516 of the Act.
• The performance of the duties and responsibilities required under the system of internal controls submitted and approved under
• 465a.2.
• The provision of immediate notice to the Pennsylvania State Police upon detecting the presence in HCPN's licensed facility of a person possessing a deadly weapon in violation of
• 465a.13 (relating to possession of deadly weapons within a licensed facility).
• The provision of immediate notice to supervisors designated in the internal controls, the Bureau, and the Pennsylvania State Police upon detecting any person who is engaging in or attempting to engage in, or who is suspected of cheating, theft, embezzlement, a violation of this part or other illegal activities, including any person who is required to be excluded or ejected from the licensed facility who may or is required to be excluded or ejected from the licensed facility under section 1514 or 1515 of the Act and Chapters 511a or 513a or is self‑excluded from the gaming floor and gaming activities at all licensed facilities under section 1516 of the Act and Chapter 503a.
• Establish and maintain a security plan for the facility that complies with all regulatory requirements and ensures the safety and security of our guests, our employees, and our properties.
• Establish and maintain a fire prevention and response plan and ensure sound operations of the Security and Fire Command control functions.
• Oversee the scheduling of staff to effectively safeguard our facilities and provide superior guest service.
• Establish and direct training of Security and Security‑related staff.
• Coordinate and communicate with state and local law enforcement authorities to ensure compliance and to establish a positive and productive working relationship with those authorities.
• Provide planning and safeguarding of all movement of funds throughout the facility.
• Prepare and direct departmental budgets.
• Provide oversight and ensure readiness in the event of medical emergencies, including the training and scheduling of EMT’s, the staff nurse, and physicians.
• Direct activities to monitor access to the facility by employees, gaming service providers, contractors, and patrons.
• Provide oversight to ensure a well‑groomed, friendly, and alert Security staff.
• Coordinate security activities with all related and supporting departments, including Surveillance officials.
• Assist in traffic control, as requested, by the Transportation Department.

BRING US YOUR BEST.

• Bachelor’s Degree and 5 or more years of experience; or equivalent combination of education and experience.
• Prior casino experience preferred.
• Must have the ability to present information and respond to questions from groups of managers, employees, and guests.
• Excellent communication skills (both written and oral).
• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.
• Must be proficient in Microsoft Office applications (Excel, Access, Word).
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
• Walking 30% of the time.
• Sitting 35% of the time.
• Standing 30% of the time.
• Bending and lifting 5% of the time.
• Lifting/moving maximum of 100 lbs.

STAY IN THE GAME.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Equal Opportunity Employer