Security Guest Service-FT

Hollywood Casino at Kansas Speedway; Kansas City (KS); On-site; USD 35,000 - 55,000; Full time

Job summary

PENN Entertainment is seeking a Security Officer to protect casino property, patrol facilities, check IDs, assist guests, and respond to emergencies. The role requires strong communication, customer service experience, and the ability to stay alert in a fast-paced environment.

Candidates should be 18+, with a high school diploma or equivalent, and hold a valid driver’s license. CPR/First Aid certification is required or must be obtained. Comprehensive benefits and Total Rewards package available.

Qualifications

• Requires excellent communication skills, both written and verbal.
• Prior customer service experience preferred.
• Professional demeanor and appearance required.
• Must be able to walk, stand, and move around large casino facilities for long periods.
• Ability to identify and respond to potential problems and conflicts; defend self and others when needed.
• Ability to multitask and work in a fast-paced environment.
• CPR/AED and First Aid certification required or must be obtained.
• Valid driver’s license and acceptable driving history for driving company vehicles.

Responsibilities

• Provide security for casino property; maintain high visibility and assist during emergencies.
• Patrol parking lots and property.
• Escort duties as needed and monitor crowd flow.
• Check IDs and enforce casino policies for access control.
• Manage I.D. scanning devices and report incidents accurately.
• Dispatch officers and maintain logs; provide court testimony if necessary.
• Ensure safety and cleanliness of work areas; adhere to all policies.

Skills

Effective communication

Customer service

Professionalism

Mobility & stamina

Problem solving

Multi-tasking

CPR/First Aid cert.

Driver’s license

Education

High school diploma or equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

Essential Duties And Responsibilities

• Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.
• Patrol parking lots and property.
• Transfer Table Games fills and credits.
• Provide escorts as needed.
• Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.
• Check and verify valid I.D. using hand-held scanning device.
• Maintain the condition of the I.D. scanning device.
• Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.
• Perform duties associated with table and slot drops.
• Observe Count Team during the slot drop and transport funds to Count Room.
• Monitor entry and exit from Count and Player Services mantrap as required.
• Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.
• Dispatch officers to various assignments and maintain activity logs.
• Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
• Testify in court when necessary.
• Meet department uniform, appearance and grooming requirements.
• Keep work areas clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Must adhere to regulatory, department and company policies.
• Perform other job related and compatible duties as assigned

BRING US YOUR BEST.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• High school diploma or equivalent
• Effective communication skills (written and verbal)
• Previous customer service experience
• Ability to display professionalism
• Must be able to run on level surfaces, as well as up and down stairs
• Ability to identify and quickly respond to potential problems and conflicts; and defend self and others in combative situations
• Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
• Ability to multi-task as required
• Must be able to earn and maintain an American Heart Association CPR/AED and First Aid certification
• Must have valid driver’s license and acceptable driving history as determined by Penn National Gaming auto insurance carrier if driving a company vehicle

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Follow us.

Equal Opportunity Employer