Security Assistant Shift Manager - Full Time

Hollywood Gaming at Dayton Raceway; Dayton (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

PENN Entertainment in Dayton is seeking a Security Supervisor to lead a shift, ensure safety, and uphold company standards. The role emphasizes guest service, incident reporting, and adherence to regulations within a fast-paced entertainment environment.

The position requires strong organizational and communication skills, 21+ age, and the ability to train and coach staff. On-site work with a focus on security operations and regulatory compliance is essential.

Qualifications

• Must be 21 years of age or older
• High School Diploma or GED or equivalent experience
• Experience in casino security, military, or police preferred
• Strong organizational and communication skills
• Ability to write reports and business correspondence
• Ability to present information to groups of managers and stakeholders
• Ability to interact with guests and staff and resolve conflicts diplomatically
• Staff development and training programs experience
• Rewards and recognition program experience to maximize employee engagement
• Evaluates team members and delivers feedback regarding performance
• Provides staffing recommendations including interviewing and hiring and scheduling
• Manages work procedures and expedites workflow
• Provides recommendations for employee performance (disciplining, coaching, counseling)

Responsibilities

• Supervise staff and daily management of a designated shift in the Security department.
• Adhere to scheduling and coordinate with manager any scheduling concerns, with attention to guest satisfaction.
• Assist in the budget process for the department by providing recommendations; support budget initiatives; report budget concerns.
• Promote and demonstrate superior customer service in line with department standards and programs.
• Serve as the Security Manager on duty in the absence of the Security Shift Manager.
• Enforce internal control policies including underage gambling and drinking laws.
• Maintain safety and inspection reports for the property.
• Conduct regular security post inspections.
• Prepare security incident reports and maintain security logs.
• Respond to guests and employees concerns and solve problems professionally.
• Ensure security officers adhere to uniform dress and grooming standards.
• Interact with regulatory, fire/rescue and law enforcement agencies.
• Ensure compliance with regulatory requirements within area of responsibility.
• Maintain confidentiality in all departmental and company matters.

Skills

Organizational skills

Communication skills

Report writing

Presentation skills

Staff development

Employee coaching

Staffing decisions

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Serves as the Security Manager on duty in the absence of the Security Shift Manager
• Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws
• Maintain safety and inspections reports for the property
• Conduct regular security post inspections
• Prepare security incident reports and maintain security logs.
• Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion.
• Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.
• Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

BRING US YOUR BEST.

• Must be 21 years of age or older
• High School Diploma or GED required.; or three years of casino Security, military, or police experience; or equivalent combination of education and experience.
• Must be proficient in Microsoft applications.
• Must have excellent organizational and communication skills.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within the department and delivers constructive feedback to employees in regard to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer