Security Guest Service-FT

PENN Entertainment, Inc.; Kansas City (KS); Sur place; USD 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Résumé du poste

PENN Entertainment, Inc. is seeking a Casino Security Officer to protect property and guests at our Kansas City area location. You will patrol premises, manage crowd flow, verify IDs, and assist guests in a safe, professional manner.

Responsibilities include responding to incidents, supporting the Count Room, and coordinating with fellow officers. Must maintain certifications and drive responsibly as required.

Qualifications

• High school diploma or equivalent is required.
• Strong written and verbal communication skills.
• Prior customer service experience is preferred.
• Able to remain professional in challenging situations.
• Physically capable of walking and standing for long periods.
• Must be able to obtain CPR/AED and First Aid certification.
• Valid driver’s license and acceptable driving history if driving a company vehicle.

Responsabilités

• Provide security for casino property and maintain high visibility.
• Patrol parking lots and property.
• Assist with table game fills and credits where needed.
• Escort guests as required.
• Monitor crowd presence and direct traffic on premises.
• Check IDs using a handheld scanner and maintain the device.
• Assist customers with questions and handling complaints.
• Perform duties related to table and slot drops and transport funds to Count Room.
• Dispatch officers to assignments and maintain logs.
• Document incidents and accidents with written reports and testimony in court when needed.
• Maintain compliance with safety policies and grooming standards.
• Perform other duties as assigned.

Connaissances

Effective communication

Customer service

Professionalism

Multi-tasking

CPR/AED First Aid

Driver's license

Formation

High school diploma or equivalent

Description du poste

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.
• Patrol parking lots and property.
• Transfer Table Games fills and credits.
• Provide escorts as needed.
• Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.
• Check and verify valid I.D. using hand-held scanning device.
• Maintain the condition of the I.D. scanning device.
• Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.
• Perform duties associated with table and slot drops.
• Observe Count Team during the slot drop and transport funds to Count Room.
• Monitor entry and exit from Count and Player Services mantrap as required.
• Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.
• Dispatch officers to various assignments and maintain activity logs.
• Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
• Testify in court when necessary.
• Meet department uniform, appearance and grooming requirements.
• Keep work areas clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Must adhere to regulatory, department and company policies.
• Perform other job related and compatible duties as assigned

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• High school diploma or equivalent
• Effective communication skills (written and verbal)
• Previous customer service experience
• Ability to display professionalism
• Must be able to run on level surfaces, as well as up and down stairs
• Ability to identify and quickly respond to potential problems and conflicts; and defend self and others in combative situations
• Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
• Ability to multi-task as required
• Must be able to earn and maintain an American Heart Association CPR/AED and First Aid certification
• Must have valid driver’s license and acceptable driving history as determined by Penn National Gaming auto insurance carrier if driving a company vehicle