Security Officer

PENN Entertainment, Inc.; Kansas City (KS); Hybrid; USD 32,000 - 48,000; Full time

Job summary

PENN Entertainment seeks a diligent security officer to help protect casino property, maintain order, and assist guests and staff. You will patrol premises, verify IDs, escort guests when needed, and respond to emergencies with professional conduct.

Responsibilities include incident reporting, safety checks, and ensuring compliance with policies. Candidates should be available for a fast-paced environment and must meet the posted requirements.

Qualifications

• Must have strong communication skills and professionalism.
• Customer service experience is required.
• Ability to multi-task in a fast-paced environment.
• CPR/AED and First Aid certification within company policy.

Responsibilities

• Provide security for casino property; maintain high visibility and assist during emergencies.
• Patrol parking lots and property to identify hazards and respond to incidents.
• Transfer Table Games fills and credits as needed.
• Provide escorts as required to ensure guest and staff safety.
• Oversee crowd presence, direct traffic, check I.D. and items not allowed on casino floor.
• Check and verify valid I.D. using a hand-held device and maintain the scanner.
• Respond to questions, handle complaints, and call for taxis when necessary.
• Report accidents and incidents with detailed written reports; testify in court when required.

Skills

Effective communication

Previous customer service experience

Professionalism

Ability to multi-task

CPR/AED First Aid certification

Education

High school diploma or equivalent

Job description

Overview

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Provide security for casino property; maintains high visibility, handles problem situations, watches for safety hazards, and provide assistance during emergencies.
• Patrol parking lots and property.
• Transfer Table Games fills and credits.
• Provide escorts as needed.
• Oversee customer presence on property to include; provide crowd control, direct traffic, check I.D., and check for items not allowed on casino floor.
• Check and verify valid I.D. using hand-held scanning device.
• Maintain the condition of the I.D. scanning device.
• Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.
• Perform duties associated with table and slot drops.
• Observe Count Team during the slot drop and transport funds to Count Room.
• Monitor entry and exit from Count and Player Services mantrap as required.
• Serve as dispatcher, card and dice inspector, exterior patrol and other security officer functions as needed.
• Dispatch officers to various assignments and maintain activity logs.
• Report accidents and incidents in both written and verbal form. Collect and compile investigation information as needed. Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
• Testify in court when necessary.
• Meet department uniform, appearance and grooming requirements.
• Keep work areas clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Must adhere to regulatory, department and company policies.
• Perform other job related and compatible duties as assigned

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.

• High school diploma or equivalent
• Effective communication skills (written and verbal)
• Previous customer service experience
• Ability to display professionalism
• Must be able to run on level surfaces, as well as up and down stairs
• Ability to identify and quickly respond to potential problems and conflicts; and defend self and others in combative situations
• Ability to effectively and efficiently move around all work areas including walking and standing for long periods of time
• Ability to multi-task as required
• Must be able to earn and maintain an American Heart Association CPR/AED and First Aid certification
• Must have valid driver's license and acceptable driving history as determined by Penn National Gaming auto insurance carrier if driving a company vehicle