Security & Guest Experience Leader

Socket.dev; Tucson (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid vacation

401k plan

Job summary

Legends Global in Tucson, AZ is seeking an experienced Security Operations Supervisor to lead facility and event security, guest services, admissions, and emergency preparedness initiatives. You will design security programs, manage access control, and oversee monthly safety trainings and documentation.

The role requires directing security staff, implementing life-safety policies, and maintaining incident records while collaborating with law enforcement and emergency services.

Qualifications

• Ability to discern security threats based on information from law enforcement
• Prior management experience directing, training, motivating and evaluating security staff
• Clear direction to staff in emergency response situations
• Proficient in Excel, Word, Outlook and knowledgeable about security IoT
• Willing to work nights, weekends and holidays
• Working knowledge of OSHA regulations and workplace safety program

Responsibilities

• Provide leadership for all facility and event security operations, guest services activities, admissions, and emergency preparedness initiatives.
• Develop and implement security programs, procedures, and access control systems to ensure safety of staff, guests, performers, vendors, and property
• Hold Monthly safety training program with building safety team and upload documentation.
• Monitor and evaluate operational effectiveness and implement process improvements to enhance safety, efficiency, and guest experience
• Direct, train, mentor, schedule, and evaluate security and guest services staff
• Develop, implement, and maintain security and life-safety policies, procedures, and emergency response plans
• Conduct monthly safety meetings, document discussions and action items, and upload all required safety documentation in accordance with company policies and compliance requirements
• Maintain accurate incident, accident, and safety documentation.
• Track security and safety metrics and recommend improvements based on trends and findings
• Manage security scheduling, event security & traffic control staffing.
• Monitor and maintain life safety systems including surveillance, alarm monitoring, and access control technologies
• Lead staff during emergency response situations and provide clear direction during high-pressure environments
• Supports Security and Guest Services coverage for events, including nights, weekends, holidays, and on-call responsibilities as needed
• Assist Director with Updating and Maintaining Emergency response plan for facilities.
• Assign and prioritize daily work activities; monitor workflow and staff performance
• Demonstrated ability to effectively de-escalate conflicts and manage challenging situations in a calm, professional manner.
• Coordinate with event managers, AV, banquets, and other departments to meet event requirements and guest needs.
• Perform other duties and responsibilities as assigned

Skills

Operate portable radio

Organize and prioritize work

Maintain effective working relation

Licensed and insured to drive in the U

Conflict resolution and de-escalation

Education

Experience in security management

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Security IoT systems

Job description

Legends Global in Tucson, AZ is seeking an experienced Security Operations Supervisor to lead facility and event security, guest services, admissions, and emergency preparedness initiatives. You will design security programs, manage access control, and oversee monthly safety trainings and documentation.

The role requires directing security staff, implementing life-safety policies, and maintaining incident records while collaborating with law enforcement and emergency services.