Security Guard (MN)

T5 Data Centers; Minneapolis (MN); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Access Control Coordinator/Security Guard to ensure a safe and secure environment for employees and customers. This role involves monitoring surveillance systems, controlling access, and responding to emergencies. The ideal candidate will have a strong background in customer service, along with experience in security or law enforcement. Join a team that values diversity and fosters an inclusive culture, where your contributions will help maintain the highest standards of safety and service in a dynamic data center environment.

Qualifications

• 3+ years in customer service with a stable work history.
• Experience as an access control specialist or security officer preferred.

Responsibilities

• Monitor surveillance equipment and inspect premises.
• Control access and enforce parking regulations.
• Report emergencies and assist with escalation duties.

Skills

Customer Service

Problem-Solving

Communication Skills

Organizational Skills

Analytical Skills

Education

High School / GED

Tools

Windows-based Applications

Job description

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Company Description
Forever On! From the start in 2008, T5 has been focused on supporting enterprise and hyperscale customers with customized data center solutions. Today, we remain dedicated to an unrivaled level of quality that extends across the lifecycle of the core data center, ranging from customized turnkey development, facilities management, and data center operations to customized construction needs worldwide!

The world’s biggest companies trust T5 with their data center operations.

At T5, our success is fueled by our team. With over 400 engineers, technicians, and professional staff, we’re proud to foster an inclusive culture of excellence and progression dedicated to serving our customers.

• Commitment to Diversity & Military Veterans
• Battle-Tested Leadership Experience
• 100% Data Center Focused
• Owner-Operator Mindset

Job Description

The Access Control Coordinator/Security Guard maintains a safe and secure environment for customers and employees by patrolling and monitoring premises and personnel. To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities listed below with or without reasonable accommodation. The requirements listed below are representative, but not all-inclusive, of the knowledge, skill, and/or ability required.

Responsibilities

• Monitor surveillance equipment.
• Inspect buildings, equipment, and access points.
• Report and assist with escalation duties related to major problems impacting business or site outages.
• Ensure all policies and procedures are maintained and followed.
• Make decisions considering procedures, company policies, and business practices to achieve desired results.
• Monitor property and control access.
• Control traffic by directing drivers and enforcing parking regulations.
• Report atypical situations to management.
• Escalate emergencies, fire, and safety hazards.
• Promote positive public relations by offering courteous service and responding to requests.
• Monitor and control building's life safety and access control systems.
• Escort guests, visitors, and contractors as required.
• Suggest improvements to department procedures to increase efficiency and service levels.
• Assess faults and prioritize escalation.
• Inform violators of policies and procedures.
• Complete reports by recording observations and activities, interviewing witnesses, and obtaining signatures.
• Maintain organizational stability and reputation by complying with legal requirements.
• Ensure work and projects meet deadlines.
• May act as Shipping and Receiving Technician for freight deliveries and shipments when necessary.
• Log freight and handle customer deliveries for pickup.
• Perform other tasks as assigned by the Security Manager or reporting manager.

Qualifications

Education and Experience

• High School / GED
• At least 18 years old.
• Minimum 3 years experience in customer service with a stable work history, demonstrating ability to work under pressure and handle unusual occurrences proactively.
• Three or more years as an access control specialist, security officer, military, or law enforcement preferred.
• Experience in data center operations or telecommunications, with technical understanding of data center components or network operations, and ability to assimilate technical data quickly.
• Proficient with Windows-based applications.

Additional Information

Knowledge, Skills, Abilities, and Competencies

• Understanding of basic access control systems functions.
• Support in emergency and crisis situations.
• Knowledge of applicable laws, codes, regulations, and ordinances.
• Problem-solving skills with limited information.
• Ability to interpret instructions in various formats.
• Flexibility and openness to new ideas and procedures.
• Strong organizational, analytical, and communication skills with attention to detail.
• Ability to work independently with moderate supervision.
• Effective communication skills for handling sensitive issues and inquiries.
• Project management abilities.
• Customer service orientation and ability to build trust.
• Strong work ethic and integrity, self-directed work style.

Physical Requirements

The physical demands include standing, walking, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, grasping, pushing, pulling, handling, feeling, typing, smelling, talking, hearing, and visual acuity, including color differentiation. Reasonable accommodations may be provided for individuals with disabilities.

All information will be kept confidential according to EEO guidelines. T5 Data Centers is an equal opportunity employer committed to diversity and inclusion, prohibiting discrimination and harassment based on protected characteristics.