Security Guard - Customer Service

Allied Universal; Lombard (IL); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Smart Tools

Career Growth

Financial Benefits

Exclusive Perks

Job summary

Allied Universal, North America’s leading security and facility services company, seeks a Security Officer – Part Time Enhanced in Saint Charles, IL to provide unarmed customer service and patrol at a food and beverage production site. The role offers fixed shifts with the Earn More program and a starting pay rate of $19.99 per hour.

Responsibilities include monitoring access, responding to incidents, conducting patrols, and reporting daily activities.

Qualifications

• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ for armed roles.

Responsibilities

• Provide customer service to clients by carrying out security-related procedures, site-specific policies, and, when appropriate, emergency response activities at a food and beverage production location.
• Respond to incidents, alarms, and critical situations in a calm, problem-solving manner, following established site protocols and reporting requirements.
• Conduct regular and random patrols of production areas, loading docks, parking areas, access points, and the facility perimeter to help identify and report unusual activity or conditions.
• Monitor access to the location by verifying authorized entry, documenting visitor and contractor activity, and communicating access concerns to site contacts.
• Complete accurate daily activity reports, incident documentation, and shift handoff communications in accordance with Allied Universal and site requirements.

Skills

Customer service

Computer literacy

Education

High school diploma or equivalent

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Life doesn’t always follow a fixed schedule. That’s why we created the Security Officer – Part Time Enhanced position: a flexible, dependable option for individuals looking to supplement their income, gain hands‑on experience, or work toward a full‑time career with the industry leader.

As a Security Officer Enhanced Part Time Unarmed Customer Service Patrol in Saint Charles, IL, this role is designed to provide reliable, consistent hours at an assigned site with the flexibility for you to earn more by picking‑up additional shifts when it works for you.

Pay Rate: $19.99 / Hour

Job Schedule:

• Thur: 11:00 PM – 07:00 AM

How This Role Works:

• Fixed‑Shift Commitment (“Anchor Shifts”): You will be hired for a designated site and weekly shift that serves as your reliable base schedule. This assignment requires a six (6) month commitment.
• Earn More, Claim‑A‑Shift Program: In addition to your fixed shift, you may pick‑up extra shifts through our scheduling platform, allowing you to increase earnings and gain experience across multiple sites. Work part‑time hours this week and full‑time the next. It’s all up to you.

This role is ideal for candidates seeking part‑time employment with flexibility, income stability, and opportunities to build‑up to a full‑time schedule of up to 40 hours per week; always with the option to scale back when needed.

Responsibilities:

• Provide customer service to clients by carrying out security‑related procedures, site‑specific policies, and, when appropriate, emergency response activities at a food and beverage production location.
• Respond to incidents, alarms, and critical situations in a calm, problem‑solving manner, following established site protocols and reporting requirements.
• Conduct regular and random patrols of production areas, loading docks, parking areas, access points, and the facility perimeter to help identify and report unusual activity or conditions.
• Monitor access to the location by verifying authorized entry, documenting visitor and contractor activity, and communicating access concerns to site contacts.
• Complete accurate daily activity reports, incident documentation, and shift handoff communications in accordance with Allied Universal and site requirements.

Minimum Requirements:

• Customer service experience is preferred.
• Comfortable using a computer or tablet is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial Benefits: Participate in our retirement savings plan to invest in your future.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.