Security Guard

Sheraton Detroit Novi Hotel; Novi (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Driftwood Hospitality Management operates the Sheraton Detroit Novi Hotel and seeks a Security Guard to protect guests, employees, and property. The role requires patrolling interior and perimeter areas, responding to emergencies, and enforcing hotel policies in a courteous manner.

The position involves frequent walking, monitoring life safety systems, handling incidents, and coordinating with hotel staff to maintain a safe environment 24/7.

Qualifications

• High school diploma preferred.
• Prior law enforcement or military experience preferred.
• Thorough knowledge of building layout and local area surroundings.
• Ability to deal effectively with customers with tact and diplomacy.
• Ability to listen, speak, read and write English clearly.

Responsibilities

• Patrol hotel premises on foot to identify security and safety risks.
• Respond to emergencies and maintain order in the hotel setting.
• Answer security and safety hotline calls and document incident information.
• Escort guests and staff as needed; manage access and safety while on duty.
• Follow all security procedures, wear protective equipment, and report unsafe conditions.
• Perform related duties as assigned by management.

Skills

Customer service

Verbal communication

Active listening

Diplomacy

Education

High school diploma preferred

Tools

Computer use

Job description

SECURITY GUARD

Monitor and patrol hotel property to ensure the safety of guests and employees to protect all hotel assets. Maintain a safe and secure environment by performing protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Requires verbal communication using pager and two-way radio, bending, stooping and kneeling as in performing CPR.
• Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Use a clear, concise English-speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• Receive, record and store lost and found items. Research and respond to inquirers from guests concerning status of items.
• Escort guests and employees as required to parking lots, provide same for employees carrying house banks.
• Adheres to all company policies and procedures.
• Follows safety and security procedures and rules.
• Knows department fire prevention and emergency procedures.
• Utilizes protective equipment.
• Reports unsafe conditions to management.
• Reports accidents, injuries, near-misses, property damage or loss to management.
• Provides for a safe work environment by following all safety and security procedures and rules.
• All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook).
• Assists other Hotel Personnel when needed.
• Perform any related duties as requested by management.

Qualifications

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.

• Prior law enforcement or other military experience preferred.

• Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.

• Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.

• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.

• Ability to follow writtenand orverbal instructions.

• Ability to operate a computer, printer, copier, and telephone.

• EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Source: Driftwood Hospitality