Security Guard

Hilton Appleton Paper Valley; Appleton (WI); On-site; USD 22,000 - 31,000; Full time

Job summary

Hilton Appleton Paper Valley in Appleton, Wisconsin is seeking a Security Officer to patrol the hotel, protect guests and assets, and respond to emergencies with courtesy and calm.

This full-time, on-site role pays $19.00 per hour. Excellent hospitality, clear English communication, and strong problem-solving are essential to maintain a safe environment and uphold hotel policies. You will use life-safety systems, handle lost-and-found, escort guests, and report incidents accurately.

Qualifications

• Must possess excellent hospitality and communication skills.
• Requires verbal communication using two-way radio, bending, stooping and kneeling as in performing CPR.
• Experience in the security field preferred.
• Must have current or be willing to obtain First Aid Certification
• Must demonstrate comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to scrupulously follow all Driftwood and hotel policies and procedures.
• Adjusts to high‑pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him/her self, acts and dresses professionally at all times..
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others..
• All team members must maintain a neat, clean and well‑groomed appearance.
• Must have good computer skills.
• High school education and relevant training and experience preferred.

Responsibilities

• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
• Answer security telephone/walkie talkie and respond in a timely manner based on priority.
• Use a clear, concise English-speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• Receive, record and store lost and found items. Research and respond to inquirers from guests concerning status of items.
• Escort guests and employees as required to parking lots, provide same for employees carrying house banks.
• Adhere to all company policies and procedures.
• Follow safety and security procedures and rules.
• Know department fire prevention and emergency procedures.
• Utilize protective equipment correctly, as needed.
• Report unsafe conditions to management.
• Report accidents, injuries, near‑misses, property damage or loss to management.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Perform any other duties as requested by management.

Skills

Hospitality

Communication

English Proficiency

Emergency Response

Education

First Aid Certification

Job description

Join the team and love your job!

The team at Hilton Appleton Paper Valley is here to create and deliver fun and escapism for our guests, and that means knowing they are in safe hands with our Security Team. With good pay, extensive benefits and a family atmosphere, we are looking for a team member who can confidently communicate with all kinds of people and can apply their excellent problem solving skills to all kinds of situations.

Job Type: Full Time

Pay $19.00 per hour

Age Requirement: Must be at least 18 years of ageReports to: Assistant General Manager

A Security Officer will monitor and patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Maintain a safe and secure environment by performing protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats to life and property.

Responsibilities include:

• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
• Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
• Answer security telephone/walkie talkie and respond in a timely manner based on priority.
• Use a clear, concise English-speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
• Receive, record and store lost and found items. Research and respond to inquirers from guests concerning status of items.
• Escort guests and employees as required to parking lots, provide same for employees carrying house banks.
• Adhere to all company policies and procedures.
• Follow safety and security procedures and rules.
• Know department fire prevention and emergency procedures.
• Utilize protective equipment correctly, as needed.
• Report unsafe conditions to management.
• Report accidents, injuries, near‑misses, property damage or loss to management.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Perform any other duties as requested by management.

Qualifications

Personal Skills

• Must possess excellent hospitality and communication skills
• Requires verbal communication usingtwo-way radio, bending, stooping and kneeling as in performing CPR.
• Experience in the security field preferred.
• Must have current or be willing to obtain First Aid Certification
• Must demonstrate comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Ability to accurately report information.
• Ability to scrupulously follow all Driftwood and hotel policies and procedures.
• Adjusts to high‑pressure conditions and is open to change.
• Assumes responsibility for personal growth and development.
• Conducts him\herself, acts and dresses professionally at all times..
• Expresses ideas and conveys information clearly, effectively, and professionally.
• Actively listens to others..
• All team members must maintain a neat, clean and well‑groomed appearance.
• Must have good computer skills.
• High school education and relevant training and experience preferred.

Physical Requirements

• Must be able to tolerate all weathers and able to work on feet for long periods of time.
• Minimum lifting and pulling of 30 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.

Source: Driftwood Hospitality