Security Front Desk Officer

Security Management Innovation; Miami (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Full-time position

Luxury Brickell property

Growth opportunities

Job summary

Security Management Innovation is seeking a Concierge Security Officer for a full-time swing shift at a luxury high-rise condominium in Brickell, Miami. The ideal candidate will deliver exceptional service, greet residents, guests, and vendors, and help maintain a safe, welcoming environment.

The role emphasizes strong customer service, professional appearance, and the ability to multitask under pressure while coordinating with property management and staff.

Qualifications

• Strong customer service skills and a positive attitude.
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Basic computer skills (emails, logs, visitor systems).
• Active Florida Class D Security License (preferred or required).

Responsibilities

• Serve as the first point of contact for residents, guests, and vendors.
• Provide a high level of customer service in a professional and courteous manner.
• Monitor building access and ensure only authorized individuals enter the property.
• Manage visitor check-in/check-out procedures.
• Answer phones, handle inquiries, and assist residents as needed.
• Maintain a professional lobby presence at all times.
• Complete incident reports and daily activity logs.
• Coordinate with property management and staff when necessary.
• Respond to and report any security or safety concerns.

Skills

Customer service

Communication

Professional appearance

Multitasking under pressure

Florida Class D License

Job description

Location:

Brickell, Miami, FL High-Rise Condominium – The Metropolitan

Position Overview:

We are currently seeking a professional and customer service-oriented Concierge Security Officer for a full-time swing shift position at a luxury high-rise condominium in the Brickell area.

This is an excellent opportunity to join a growing organization and build a long-term career. The ideal candidate will be someone who enjoys working with people, takes pride in providing exceptional service, and understands the importance of creating a safe and welcoming environment.

Pay Rate:

• $17.00 per hour.

Schedule:

• Full-Time.
• Swing Shift (afternoon/evening hours; schedule may vary).

Key Responsibilities:

• Serve as the first point of contact for residents, guests, and vendors.
• Provide a high level of customer service in a professional and courteous manner.
• Monitor building access and ensure only authorized individuals enter the property.
• Manage visitor check-in/check-out procedures.
• Answer phones, handle inquiries, and assist residents as needed.
• Maintain a professional lobby presence at all times.
• Complete incident reports and daily activity logs.
• Coordinate with property management and staff when necessary.
• Respond to and report any security or safety concerns.

Qualifications:

• Strong customer service skills and a positive attitude.
• Prior experience in:
  • Concierge, front desk, or security roles (preferred).
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Basic computer skills (emails, logs, visitor systems).
• Ability to multitask and remain calm under pressure.
• Active Florida Class D Security License (preferred or required).

What We’re Looking For:

• Enjoys interacting with people and making a difference.
• Is reliable, punctually, and detail-oriented.
• Can represent the company and property with professionalism.
• Is interested in growing within the organization.

Why Join Us:

• Full-time, stable position.
• Opportunity to work in a luxury Brickell property.
• Growth potential within the company.
• Supportive team environment.