Lux Concierge & Security Officer - Swing Shift

Security Management Innovations, Inc.; Miami (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

Security Management Innovations, Inc. seeks a customer‑service oriented Concierge Security Officer for a full‑time swing shift at a luxury Brickell high‑rise condominium.

You will greet residents and guests, manage access, and ensure a safe, welcoming environment while coordinating with property staff. You should bring strong communication skills, a professional demeanor, and the ability to multitask under pressure.

Qualifications

• Strong customer service skills and a positive attitude.
• Prior experience in Concierge, front desk, or security roles (preferred).
• Excellent communication and interpersonal skills.
• Professional appearance and demeanor.
• Basic computer skills (emails, logs, visitor systems).
• Ability to multitask and remain calm under pressure.
• Active Florida Class D Security License (preferred or required).

Responsibilities

• Serve as the first point of contact for residents, guests, and vendors.
• Provide a high level of customer service in a professional and courteous manner.
• Monitor building access and ensure only authorized individuals enter the property.
• Manage visitor check-in/check-out procedures.
• Answer phones, handle inquiries, and assist residents as needed.
• Maintain a professional lobby presence at all times.
• Complete incident reports and daily activity logs.
• Coordinate with property management and staff when necessary.
• Respond to and report any security or safety concerns.

Skills

Customer service

Communication

Professional demeanor

Multitasking

Calm under pressure

Education

Florida Class D Security License

Tools

Visitor management systems

Emails

Job description

Security Management Innovations, Inc. seeks a customer‑service oriented Concierge Security Officer for a full‑time swing shift at a luxury Brickell high‑rise condominium.

You will greet residents and guests, manage access, and ensure a safe, welcoming environment while coordinating with property staff. You should bring strong communication skills, a professional demeanor, and the ability to multitask under pressure.