Security Field Engineer

Instrata; Richmond (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits

Room to grow

Job summary

Instrata is seeking a Security Field Engineer to install, program, troubleshoot, and maintain security systems across the VA/MD region. You will handle CCTV, access control, and related devices in SMBEs, working hands-on on-site with clients.

The role emphasizes field problem-solving, client guidance, and maintaining strong relationships while adhering to safety standards and project specs.

Qualifications

• 5+ years of hands-on experience in security system installation, programming, and service.
• Expertise in enterprise-grade access control, intrusion, CCTV, and intercom systems.
• Active certifications or strong knowledge of Avigilon, Motorola, Paxton, or OpenPath preferred.
• Strong background in electronics, troubleshooting, and low-voltage systems.
• Knowledge of IT networking, Windows OS, Linux, Microsoft Office, and Bluebeam Studio.
• Familiarity with diagnostic tools and ability to read complex construction and wiring documents.
• Excellent communication, documentation, and client-facing skills.
• Self-motivated, detail-oriented, and capable of managing multiple priorities independently.

Responsibilities

• Diagnose and repair issues with CCTV systems, NVRs/DVRs, and access control hardware.
• Resolve problems with electric strikes, mag locks, relays, readers, and door hardware.
• Test and troubleshoot system configurations, wiring, and power supply integrity.
• Minimize downtime by replacing faulty components and updating firmware efficiently.
• Ensure full compliance with safety and operational protocols.
• Configure access control and surveillance systems from Avigilon, Motorola, Paxton, and OpenPath.
• Set user permissions, mobile credentials, and integrate cloud-based platforms.
• Fine-tune video analytics, alerts, and access logic to meet site-specific requirements.
• Integrate security systems with network infrastructure, wireless devices, and mobile interfaces.
• Install and commission small to mid-sized security systems (IP cameras, NVRs, controllers, door hardware).
• Connect and configure system components with accuracy and attention to client needs.
• Conduct final testing, verification, and provide hands-on training for end users.
• Collaborate with clients and internal teams to schedule and complete service visits or new installs.
• Maintain accurate service documentation, drawings, and programming records.
• Ensure full compliance with industry codes, safety standards (OSHA), and project specifications.
• Act as the trusted point of contact for SMBE clients - delivering support with empathy, urgency, and professionalism.
• Recommend system enhancements or upgrades based on evolving client needs.
• Build relationships that last by delivering not just service - but peace of mind.

Skills

Security installation

Access control systems

CCTV systems

NVR/DVR configuration

Electronic troubleshooting

IT networking

Windows OS

Linux

Client-facing communication

Education

High school diploma or trade school

Associate degree in a related technical field

Military training

Tools

Avigilon

Motorola

Paxton

OpenPath

Job description

About The Role

Are you passionate about making environments safer, smarter, and more connected? We're looking for a skilled and client-focused Security Field Engineer to join our growing team, supporting small and medium business enterprises (SMBEs) across the VA and MD region. In this role, you'll be the hands-on expert installing, programming, troubleshooting, and maintaining state-of-the-art security systems - from cloud-connected CCTV to access control platforms.

About The Role

Are you passionate about making environments safer, smarter, and more connected? We're looking for a skilled and client-focused Security Field Engineer to join our growing team, supporting small and medium business enterprises (SMBEs) across the VA and MD region. In this role, you'll be the hands-on expert installing, programming, troubleshooting, and maintaining state-of-the-art security systems - from cloud-connected CCTV to access control platforms.
Whether you're solving on-site issues, programming integrated systems, or guiding clients through upgrades, your work will keep operations secure and relationships strong.

What You'll Do - Solve, Serve, And Secure

• Diagnose and repair issues with CCTV systems, NVRs/DVRs, and access control hardware.
• Resolve problems with electric strikes, mag locks, relays, readers, and door hardware.
• Test and troubleshoot system configurations, wiring, and power supply integrity.
• Minimize downtime by replacing faulty components and updating firmware efficiently.
• Ensure full compliance with safety and operational protocols.
• Configure access control and surveillance systems from Avigilon, Motorola, Paxton, and OpenPath.
• Set user permissions, mobile credentials, and integrate cloud-based platforms.
• Fine-tune video analytics, alerts, and access logic to meet site-specific requirements.
• Integrate security systems with network infrastructure, wireless devices, and mobile interfaces.
• Install and commission small to mid-sized security systems (IP cameras, NVRs, controllers, door hardware).
• Connect and configure system components with accuracy and attention to client needs.
• Conduct final testing, verification, and provide hands-on training for end users.
• Collaborate with clients and internal teams to schedule and complete service visits or new installs.
• Maintain accurate service documentation, drawings, and programming records.
• Ensure full compliance with industry codes, safety standards (OSHA), and project specifications.
• Act as the trusted point of contact for SMBE clients - delivering support with empathy, urgency, and professionalism.
• Recommend system enhancements or upgrades based on evolving client needs.
• Build relationships that last by delivering not just service - but peace of mind.

What You Bring

• 5+ years of hands-on experience in security system installation, programming, and service.
• Expertise in enterprise-grade access control, intrusion, CCTV, and intercom systems.
• Active certifications or strong knowledge of Avigilon, Motorola, Paxton, or OpenPath preferred.
• Strong background in electronics, troubleshooting, and low-voltage systems.
• Knowledge of IT networking, Windows OS, Linux, Microsoft Office, and Bluebeam Studio.
• Familiarity with diagnostic tools and ability to read complex construction and wiring documents.
• Excellent communication, documentation, and client-facing skills.
• Self-motivated, detail-oriented, and capable of managing multiple priorities independently.
• High school/trade school graduate, military training, or Associate degree in a related technical field.
• Must maintain Department of Criminal Justice registration and pass background, drug, and credit checks.

Why Join Us?

• Make an Impact: Your work directly protects and empowers local businesses.
• Flexibility & Ownership: Operate independently while still being supported by a collaborative team.
• Growth: Expand your technical skills with advanced platforms and real-world challenges.
• Strong Culture: Join a mission-driven company where people and purpose come first.
• Perks: Competitive compensation, excellent benefits, and room to grow.

Work Environment

• Mix of field work and light office reporting.
• Regular travel to client sites in the VA and MD region.
• Must be able to lift up to 40 lbs. and work with tools and system hardware.
• Standard use of laptops, testing equipment, and hand tools in varied environments.

Ready to Get to Work?

If you're a technical expert who thrives in the field and values long-term client relationships, this is your opportunity.