Security Field Engineer

Instrata; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits

Growth opportunities

Job summary

Instrata is looking for a skilled Security Field Engineer based in Charlotte, North Carolina. This role focuses on providing security system installation and troubleshooting for SMBEs in the VA and MD region. The ideal candidate will have over 5 years of experience with enterprise-grade security solutions such as CCTV and access control. You will work independently in the field while ensuring compliance and delivering excellent client support. Competitive compensation and excellent benefits are offered.

Qualifications

• 5+ years of hands-on experience in security system installation, programming, and service.
• Expertise in enterprise-grade access control, intrusion, CCTV, and intercom systems.
• Active certifications or strong knowledge of relevant security systems preferred.

Responsibilities

• Diagnose and repair issues with CCTV systems and access control hardware.
• Configure access control and surveillance systems from various providers.
• Conduct testing, verification, and provide training for end users.

Skills

Security system installation

Programming and service

Client communication skills

Troubleshooting

Electronics background

Education

High school/trade school graduate

Associate degree in a related technical field

Tools

Avigilon

Motorola

Paxton

OpenPath

Job description

About The Role

Are you passionate about making environments safer, smarter, and more connected? We’re looking for a skilled and client-focused Security Field Engineer to join our growing team, supporting small and medium business enterprises (SMBEs) across the VA and MD region. In this role, you’ll be the hands‑on expert installing, programming, troubleshooting, and maintaining state‑of‑the‑art security systems—from cloud‑connected CCTV to access control platforms.

What You’ll Do – Solve, Serve, And Secure

• Diagnose and repair issues with CCTV systems, NVRs/DVRs, and access control hardware.
• Resolve problems with electric strikes, mag locks, relays, readers, and door hardware.
• Test and troubleshoot system configurations, wiring, and power supply integrity.
• Minimize downtime by replacing faulty components and updating firmware efficiently.
• Ensure full compliance with safety and operational protocols.
• Configure access control and surveillance systems from Avigilon, Motorola, Paxton, and OpenPath.
• Set user permissions, mobile credentials, and integrate cloud-based platforms.
• Fine‑tune video analytics, alerts, and access logic to meet site‑specific requirements.
• Integrate security systems with network infrastructure, wireless devices, and mobile interfaces.
• Install and commission small to mid‑sized security systems (IP cameras, NVRs, controllers, door hardware).
• Connect and configure system components with accuracy and attention to client needs.
• Conduct final testing, verification, and provide hands‑on training for end users.
• Collaborate with clients and internal teams to schedule and complete service visits or new installs.
• Maintain accurate service documentation, drawings, and programming records.
• Ensure full compliance with industry codes, safety standards (OSHA), and project specifications.
• Act as the trusted point of contact for SMBE clients—delivering support with empathy, urgency, and professionalism.
• Recommend system enhancements or upgrades based on evolving client needs.
• Build relationships that last by delivering not just service—but peace of mind.

What You Bring

• 5+ years of hands‑on experience in security system installation, programming, and service.
• Expertise in enterprise‑grade access control, intrusion, CCTV, and intercom systems.
• Active certifications or strong knowledge of Avigilon, Motorola, Paxton, or OpenPath preferred.
• Strong background in electronics, troubleshooting, and low‑voltage systems.
• Knowledge of IT networking, Windows OS, Linux, Microsoft Office, and Bluebeam Studio.
• Familiarity with diagnostic tools and ability to read complex construction and wiring documents.
• Excellent communication, documentation, and client‑facing skills.
• Self‑motivated, detail‑oriented, and capable of managing multiple priorities independently.
• High school/trade school graduate, military training, or Associate degree in a related technical field.
• Must maintain Department of Criminal Justice registration and pass background, drug, and credit checks.

Why Join Us?

• Make an Impact: Your work directly protects and empowers local businesses.
• Flexibility & Ownership: Operate independently while still being supported by a collaborative team.
• Growth: Expand your technical skills with advanced platforms and real‑world challenges.
• Strong Culture: Join a mission‑driven company where people and purpose come first.
• Perks: Competitive compensation, excellent benefits, and room to grow.

Work Environment

• Mix of field work and light office reporting.
• Regular travel to client sites in the VA and MD region.
• Must be able to lift up to 40 lbs. and work with tools and system hardware.
• Standard use of laptops, testing equipment, and hand tools in varied environments.

Ready to Get to Work?

If you’re a technical expert who thrives in the field and values long‑term client relationships, this is your opportunity. Apply now and bring your talent to a team where your work truly matters.