Security & Emergency Services Officer - Customer Focused

Erickson Senior Living; Bethesda (MD); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO Plans

401k with company match

Employee discounts

Volunteer hours

Growth opportunities

Job summary

The Grandview by Erickson Senior Living is seeking a Security and Emergency Services (SES) Officer to implement the SES Program under supervision. You will perform regular property patrols, provide relief staffing at the gatehouse, and respond to non-emergency service calls.

The role emphasizes customer service and professional interaction with residents and staff. Must be at least 18, hold a valid driver’s license, and have prior security experience or a strong service mindset.

Qualifications

• Must be at least 18 years old.
• Current and valid driver’s license.
• Prior security experience preferred.
• Ability to demonstrate professional and responsive interactions with residents and their family members, staff, vendors, and each other.
• Ability to document daily activities in a clear and concise manner.
• Must be Customer Service oriented.

Responsibilities

• Participate in routine interior and exterior patrols of the buildings and grounds.
• Conduct safety checks and inspections in support of Life Safety and OSHA compliance.
• Receive calls for non-emergency service from dispatch and security by radio or telephone and respond timely and appropriately.
• Respond and assist in Community Emergencies, including but not limited to fires, floods, severe weather, hazardous materials incidents, bomb threats, and evacuations.
• Create the best initial impression of the community.
• Screen all vehicle and pedestrian traffic entering the community.
• Document all visitors and vendors/contractors and provide proper parking passes, maps, and instruct visitors to park in appropriate spaces.

Skills

Customer service oriented

Professional communication

Documentation skills

Response to emergencies

Job description

The Grandview by Erickson Senior Living is seeking a Security and Emergency Services (SES) Officer to implement the SES Program under supervision. You will perform regular property patrols, provide relief staffing at the gatehouse, and respond to non-emergency service calls.

The role emphasizes customer service and professional interaction with residents and staff. Must be at least 18, hold a valid driver’s license, and have prior security experience or a strong service mindset.