Security Dispatcher: Emergency Response & Access Control

Jamul Casino; Jamul (CA); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Jamul Casino is seeking a Security Officer to manage security requests, issue badges, and coordinate with local authorities during emergencies. The role includes logging incidents, escorting money and personnel, and ensuring safety for guests and staff.

The position requires strong communication, professionalism, and the ability to respond to incidents quickly. CPR/First Aid certification and a valid driver’s license are required, with gaming licensing eligibility also expected.

Qualifications

• High school diploma or equivalent.
• Effective communication skills (written and verbal).
• Ability to display professionalism.
• Must be able to run on level surfaces and stairs.
• Ability to respond to potential problems and conflicts; defend self and others.
• Ability to move around all work areas including walking/standing long periods.
• Must earn/maintain CPR/AED and First Aid certification.
• Must have valid driver’s license and acceptable driving history.
• Ability to obtain TiPS certification.
• Must acquire/maintain gaming license.

Responsibilities

• Receiving, dispatching and logging all requests for security assistance from all departments.
• Issuing temporary badges for team members and vendors.
• Coordinate with Sheriff’s Department, Fire Department and other off-property organizations during emergencies.
• Maintain security logs and incident numbers, log lost and found items.
• Limit access to back-of-house areas to authorized personnel.
• Escort money and personnel in money-handling roles.
• Provide first aid/CPR when necessary and assist guests and team members.
• Interviews, investigates and documents incidents per policy; enforce policies.
• Provide courteous, safe service and direction to guests; support management.

Skills

Effective communication

Professionalism

Physical stamina

Multi-tasking

First Aid/CPR certification

Driver's license

TiPS certification

Gaming license eligibility

Education

High school diploma or equivalent

Job description

Jamul Casino is seeking a Security Officer to manage security requests, issue badges, and coordinate with local authorities during emergencies. The role includes logging incidents, escorting money and personnel, and ensuring safety for guests and staff.

The position requires strong communication, professionalism, and the ability to respond to incidents quickly. CPR/First Aid certification and a valid driver’s license are required, with gaming licensing eligibility also expected.