Security Dispatcher - Emergency Communications Lead

Story Land; Altoona (IA); On-site; USD 36,000 - 52,000; Full time

Job summary

Adventureland Park in Altoona, IA is seeking a Security Dispatcher to manage a complex communication system, respond to emergency calls, and dispatch public safety personnel. You will operate radio consoles, telephone consoles, log calls, input data into dispatch systems, and coordinate with law enforcement and EMS while maintaining logs and reports.

Requirements include a High School diploma or GED, 1+ year dispatcher experience, English fluency, and ability to work evenings, weekends,

Qualifications

• High School diploma or GED required; equivalent work experience considered.
• Minimum 1 year dispatcher experience preferred.
• English fluency; bilingual skills (e.g., Spanish) a plus.

Responsibilities

• Operate radio console and paging system; relay messages to security and EMS.
• Maintain log of telephone and radio calls with dispatch software.
• Direct park communication and incident response; coordinate with agencies.
• Input data into dispatch system and generate reports.
• Provide administrative support using standard office equipment.
• Follow park SOPs and safety procedures.

Skills

English fluency

Observation skills

Interpersonal skills

Note-taking

Multitasking

Calm under pressure

Education

High School diploma / GED or equivalent

Tools

Microsoft Office (Excel, Word, SharePoint, Outlook)

PC and Windows software

Two-way radios & security equipment

Job description

Adventureland Park in Altoona, IA is seeking a Security Dispatcher to manage a complex communication system, respond to emergency calls, and dispatch public safety personnel. You will operate radio consoles, telephone consoles, log calls, input data into dispatch systems, and coordinate with law enforcement and EMS while maintaining logs and reports.

Requirements include a High School diploma or GED, 1+ year dispatcher experience, English fluency, and ability to work evenings, weekends,