Security Dispatcher: 24/7 Communications & Emergency Response

Holiday Inn Club Vacations Incorporated; Kissimmee (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Matching 401K

Employee Assistance Program

Paid Time Off

Travel Benefits, Discounts & FREE Vac

ations through our ClubGo Program

Tuition Reimbursement & Continuing Ed

Job summary

Orange Lake Resort in Kissimmee, FL is seeking a dispatcher/coordinator to manage high-volume calls, dispatch personnel via radio, and monitor security and fire alarm systems. You will coordinate emergency and non-emergency information, support public safety, and assist guest services and owners.

Qualifications include a high school diploma, proficiency in Microsoft Office, and a valid driver’s license; bilingual skills are a plus. Benefits include 401(k) matching and PTO.

Qualifications

• High school degree or GED required.
• Proficiency in Microsoft Office products.
• Bilingual a plus but not required.

Responsibilities

• Answer phones and radio calls promptly and professionally; dispatch information via two-way radios and phones; prioritize and coordinate calls for service and emergency response.
• Monitor fire alarms and security systems (CCTV, video analytics) and provide emergency instructions over the phone; support first responders through real-time coordination.
• Maintain accurate records, logs, and dispatch reports; input and retrieve data; follow up on owner/guest concerns and provide clerical assistance.
• Patrol premises; monitor and authorize entrance; secure exits and doors after end of operations; perform miscellaneous duties as assigned.

Education

High school degree or GED

Proficiency in Microsoft Office

Bilingual a plus but not required

Tools

First Aid, CPR, AED

Valid State driver’s license

Job description

Orange Lake Resort in Kissimmee, FL is seeking a dispatcher/coordinator to manage high-volume calls, dispatch personnel via radio, and monitor security and fire alarm systems. You will coordinate emergency and non-emergency information, support public safety, and assist guest services and owners.

Qualifications include a high school diploma, proficiency in Microsoft Office, and a valid driver’s license; bilingual skills are a plus. Benefits include 401(k) matching and PTO.