Security Dispatcher

Intuitive Machines, LLC; Palo Alto (CA); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

Career growth opportunities

Hybrid/flexible hours

Health insurance

401K plan

Paid time off

Job summary

Intuitive Machines, LLC is hiring a Security Dispatcher in Palo Alto, CA to join the Security Operations Center. The day shift runs 6am to 2pm, Wednesday through Sunday, supporting the Security Manager and safeguarding personnel, facilities, assets, visitors, contractors, and customers.

The role involves coordinating with patrol officers and contracted security, patrolling the campus and remote buildings, and ensuring compliance with DoD and other government regulations.

Qualifications

• U.S. citizen with eligibility and willingness to obtain a security clearance.
• 1+ years of related security experience, preferably in a SOC Operator or Dispatcher role.
• Experience with mobile patrol operations and operating security vehicles with a clean DMV record.
• Knowledge of CCTV, access control, alarm monitoring, and radio communications.
• Proficiency in documenting shift activities and writing reports.
• Ability to walk, stand, and patrol up to 8 hours; flexibility for overnight shifts, weekends and holidays.

Responsibilities

• Monitor and operate access control, surveillance, alarms, and communications equipment; respond to incidents.
• Enforce security protocols and identify risks to maintain safety.
• Investigate security incidents with documentation, timely reporting, and escalation.
• Coordinate with Guard Force and external agencies; ensure policy enforcement and communication.
• Provide security briefings and guidance to employees, contractors, and visitors.
• Manage inbound communications and document shift activities comprehensively.
• Assist with creating IDs, mobile patrols, alarms, evacuations; interface with stakeholders.

Skills

Security operations

Patrol operations

Incident response

DoD/NISPOM knowledge

Report writing

Education

High school diploma/GED

Tools

Microsoft Office 365

Windows OS

Job description

Please review the job details below.

Intuitive Machines is hiring for a Security Dispatcher to join our team in Palo Alto, CA. This role is a Day shift, working 6am - 2pm, Wednesday - Sunday. In this role, you will work in the Security Operations Center (SOC), providing support to the Security Manager, and will ensure the safety and security of all Intuitive Machines personnel, facilities, assets, visitors, contractors and customers.

This role may require periodic and proactive patrolling of Intuitive Machines' main campus and remote buildings, mitigating security risks, and responding to incidents as necessary. The SOC Dispatcher will coordinate with Physical Security Patrol Officers and contracted Guard Force supplied by our security service provider, to mitigate and respond to a diverse range of safety and security concerns. Additionally, this position plays a critical role in industrial security compliance under Department of Defense (DoD) or other government regulations, ensuring adherence to all applicable security policies and procedures.

You will work in the Security Operation Center, which is manned 24 hours a day 365 days a year. You will be protecting the company's Employees, Assets and Property by monitoring the computerized systems.

Intuitive Machines is a leading provider of comprehensive space technologies. We deliver innovative solutions to government and commercial customers helping them unlock the promise of space to solve problems on Earth and beyond. We address a broad spectrum of needs for our customers, including mission systems engineering, product design, spacecraft manufacturing, assembly, integration and testing. Intuitive Machines is a trusted partner in commercial and government missions, combining more than 60 years of deep mission understanding with reliable performance and longevity.

Life with Us

There is a reason we boast awards like Best Employer, Best Place to work, Top employer, candidate experience winner. Our strength is in our people. Each team member makes a unique contribution to our collective mission. So, we recognize that with best-in-class benefits like:

• Career growth opportunities
• Family friendly benefits like maternity and paternity leave, adoption reimbursement, flexible hours, hybrid work options
• Program to help you grow like tuition reimbursement, hackathons, and career development
• Student loan repayment
• Generous time off
• Plus everything you'd expect from a leading employer such as a matching and immediately vest 401K plan, robust insurance coverage, medical, dental and vision, etc.

What you will do day-to-day

• Monitor and operate access control systems, surveillance cameras, alarm systems, and communication equipment, responding promptly and professionally to security incidents and emergencies.
• Enforce security protocols and proactively identify risks such as unauthorized access, theft, vandalism, and trespassing to maintain a safe and secure environment.
• Conduct thorough investigations of security incidents, ensuring accurate documentation, timely reporting, and escalation to management.
• Maintain strict confidentiality and compliance with internal policies and government regulations - e.g., Department of Defense (DoD), National Industrial Security Program Operating manual (NISPOM) - to protect classified and proprietary information.
• Coordinate with the contingent Guard Force and external agencies, including law enforcement and emergency responders, ensuring consistent policy enforcement and effective communication.
• Provide security briefings, training, and guidance to employees, contractors, and visitors regarding access procedures and security awareness.
• Manage inbound communications, assess authenticity, address inquiries professionally, and document shift activities comprehensively.
• Assist with creating and managing identification badges, conducting mobile patrols across company facilities, and responding effectively to alarms, medical situations, and evacuations.
• Work with a team in a security or law enforcement environment
• Act on incident response, emergency management, and investigative procedures and interface professionally with employees, contractors, government officials, and security service providers.
• Report writing and security documentation

Minimum Requirements

• Must be a U.S. citizen with eligibility and willingness to obtain a security clearance
• High school diploma/GED
• 1 or more years of related security experience, preferably in a Physical Security SOC Operator or Dispatcher role
• Experience with mobile patrol operations and the ability to operate security vehicles effectively with a clean DMV record
• Knowledge of security technology systems, including CCTV, access control, alarm monitoring, and radio communications
• Knowledge of computer systems, including Microsoft Office 365 products, and Windows OS
• Must be able to walk, stand, and patrol periodically, as needed, up to 8 hours
• Work may include overnight shifts, weekends, and holidays based on operational needs. Requires flexibility to work all shifts

Preferred Qualifications

• Prior military, law enforcement, or federal security experience.
• Certified in CPR, AED, and First Aid.
• Experience in crisis management and emergency response coordination.
• Familiarity with security risk assessments and mitigation planning.
• Prior experience in industrial security, law enforcement, military, or corporate security is highly desirable.
• Strong understanding of DoD, NISPOM, and other federal security compliance programs.
• Strong written and verbal communication skills, with proficiency in report writing and security documentation.

In support of pay transparency at Lanteris Space Systems, we disclose salary ranges on all U.S. job postings. The successful candidate's starting pay will fall within the salary range provided below and is determined based on job-related factors, including, but not limited to, the experience, qualifications, knowledge, skills, geographic work location, and market conditions. Candidates with the minimum necessary experience, qualifications, knowledge, and skillsets for the position should not expect to receive the upper end of the pay range.

The base pay for this position within California is: $20.70 - $34.50 hourly.

For all other states, we use geographic cost of labor as an input to develop market-driven ranges for our roles, and as such, each location where we hire may have a different range.

We offer a comprehensive package of benefits including paid time off, health and welfare insurance, and 401(k) to eligible employees. More information on our benefits will be shared with candidates as they move forward in the recruitment process.

The application window is three days from the date the job is posted and will remain posted until a qualified candidate has been identified for hire. If the job is reposted regardless of reason, it will remain posted three days from the date the job is reposted and will remain reposted until a qualified candidate has been identified for hire.

The date of posting can be found on the Lanteris Space Systems Career page at the top of each job posting.

Lanteris Space Systems values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.