Security Shift Manager

Owensboro Racing & Gaming; Owensboro (KY); On-site; USD 52,000 - 76,000; Full time

Job summary

Churchill Downs Incorporated in Owensboro is seeking a Security Shift Manager to lead a security team, safeguard guests and staff, and uphold safety and regulatory compliance on a busy gaming floor.

Reporting to the Director of Security, you’ll manage day-to-day operations, enforce SOPs, handle incidents, and coordinate with KHRC and other authorities. The role requires 5+ years in security leadership, an associate degree or higher, and strong communication and budget skills.

Qualifications

• 5+ years of leadership in security operations or related field.
• Associate degree or higher preferred.
• First Aid, CPR, and Security Awareness certifications are preferred.

Responsibilities

• Lead security team, train, mentor, and maintain high morale.
• Ensure safety, compliance, and vibrant guest experience on the floor.
• Execute daily security operations and enforce SOPs and directives.
• Lead investigations, gather evidence, and produce clear reports.
• Represent the property at hearings and assist with safety oversight.
• Assist with budgeting, scheduling, and controlling department expenses.
• Ensure compliance with KHRC rules and internal controls.

Skills

Leadership

Compliance

Investigation

Communication

Team Training

Scheduling

Budgeting

Education

Associate’s degree or higher

Job description

ABOUT CHURCHILL DOWNS INCORPORATED

Title: Security Shift Manager

Requisition ID#: 4681

Location:

Owensboro, KY, US, 42303

Property: Owensboro Racing & Gaming

Job Summary

Ready to bring the energy and keep the good times rolling? As our Security Shift Manager, you aren't just managing a shift—you’re the captain of high-stakes fun, safety, and operational excellence! Reporting directly to the Director of Security and Surveillance, you’ll lead a top-tier security squad to protect our guests, team members, and high-energy property. If you thrive in a fast-paced environment where no two days are the same, love delivering 5-star customer service, and take pride in keeping our gaming floor safe, vibrant, and compliant, this is your winning ticket!

Essential Duties And Responsibilities

• Lead the Crew: Supervise, train, mentor, and inspire your team of security professionals. You’ll champion talent development, performance management, and keep squad morale high.
• Keep the Floor Safe & Vibrant: Ensure our facility remains clean, secure, and compliant so patrons and team members can focus on having a blast.
• Master of Operations: Execute daily security strategies, enforce Standard Operating Procedures (SOPs), Special Post Orders, and directives set by the Director.
• Emergency & Incident Boss: Take charge during security alerts, emergencies, routine issues, or internal gaming disputes with calm, decisive leadership.
• Investigate & Report: Lead investigations on property incidents (including Workers' Comp and General Liability), gather evidence/testimony, review violations, and write up detailed, clear reports.
• Stand Up for Safety: Represent the property at hearings, provide testimony when called upon, and maintain an eagle-eye view of all safety standards.
• Financial & Budget Savvy: Help hit departmental financial goals by forecasting shift needs, scheduling smart, controlling expenses, and helping manage the budget.
• Guest-First Mindset: Deliver high-wattage hospitality! Build rock-solid relationships with guests and coworkers through friendly, professional, and positive interactions.
• Play by the Rules: Ensure strict compliance with company policies, IT procedures, internal controls, Kentucky Horse Racing Commission (KHRC) rules, and state/federal regulations.
• Flexibility & Grit: Thrives under pressure and loves the energy of peak gaming hours—maintaining stellar attendance across nights, weekends, and holidays.
• And More: Step up to tackle special projects and additional leadership duties whenever duty calls!

Required Skills And Abilities

• Age Verification: Must be 21 years of age or older to apply and work within the gaming facility.
• Sharp Analytical Mind: Ability to read, analyze, and interpret complex regulatory documents, data, and incident details to make sound decisions fast.
• Cool Under Pressure: Exceptional ability to troubleshoot, problem-solve, and stay composed in a high-octane, fast-moving gaming environment.
• Master Communicator: Top-notch verbal and written communication skills for writing reports, briefing teams, and talking with guests.
• People-First Leader: Proven track record of building positive team dynamics and handling guest interactions with tact, warmth, and professionalism.
• Licensing Readiness: Must be able to obtain and maintain a valid Kentucky gaming/racing license and a Race and Sportsbook Employee License.
• Schedule Flexibility: Ready to rock odd hours, night shifts, weekends, and holidays when the gaming floor is buzzing.

Education And Experience

• Experience: 5+ years of proven leadership experience in security operations, law enforcement, or a related high-volume field required.
• Education: Associate’s degree or higher in a relevant field preferred.
• Certifications: First Aid, CPR, and Security Awareness certifications are strongly preferred.

Physical Requirements & Working Conditions

To excel in this role on our dynamic gaming floor, you’ll need the stamina to stay in the action:

• Active Shift Duties (51%–100% of time): Frequent hearing, sitting, standing, walking, and repetitive hand movements.
• Heavy Lifting & Movement (80%–100% of time): Pushing, pulling, carrying, lifting, and transferring objects weighing anywhere from 1 to 50+ lbs.
• Agility (1%–24% of time): Occasional balancing, climbing, bending, crawling, crouching/stooping, kneeling, overhead reaching, and turning/twisting.
• Sensory Vision: Full visual acuity required, including close/distance vision, color vision, peripheral vision, and depth perception.
• Travel: Up to 25% travel when necessary.

Work Environment

• Office Setting: Moderately quiet when handling administrative duties.
• Casino Floor: High-energy, vibrant, and noisy! You will be exposed to bright lights, loud sounds, and ambient cigarette smoke.

CHURCHILL DOWNS INCORPORATED

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market: Owensboro