Security Dispatch Specialist – 24/7 Boardwalk Ops

City of Lincoln; Santa Cruz (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

Santa Cruz Seaside Company is seeking a Security Dispatch Staff Team Member to ensure delivery of 6-1-1 Emergency communication services and coordinate 24-hour operations for the Santa Cruz Seaside Company’s security team.

The role involves monitoring CCTV, operating multiple radio frequencies, dispatching personnel, and supporting the Manager on Duty. It requires the ability to work under pressure, maintain confidentiality, and communicate clearly in writing and verbally.

Qualifications

• Some experience operating a multiline phone system, radio consoles and surveillance cameras is helpful.

Responsibilities

• Use CCTV system to actively monitor park locations and Guests, as well as SCSC commercial and residential properties to ensure the safety of Boardwalk Guests and Team Members.
• Operate multiple radio frequencies to communicate with Security, Operations and support departments and to dispatch support department personnel as needed
• Receive and respond appropriately to in-house maintenance, Security, and Team Member calls.
• Send confidential e-mails and SMS messages
• Work independently and as part of a team answering multiple radios and phones lines
• Monitor and report alarms
• Provide assistance and support to the Manager on Duty and ensure the Boardwalk Manager on Duty is aware of emergency situations and/or priority incidents.
• At the direction of Supervisor or Boardwalk Manager on Duty, responsible for activating emergency procedures, such as Park evacuations and Emergency Operations Center
• Record and log requests for Maintenance and Security
• Review and send out the Media Log
• Enter Field Interview cards and Trespass Notifications (TPN)
• Review the Media Log
• Review footage as requested
• Monitor and report alarms
• Perform all tasks under minimal to no supervision
• Must communicate issues requiring immediate attention to Supervisor or Dispatch staff as appropriate
• Operate a multiline phone system by answering and directing calls
• Perform other duties as assigned

Skills

Multiline phone system

Radio consoles

Surveillance cameras

Job description

Santa Cruz Seaside Company is seeking a Security Dispatch Staff Team Member to ensure delivery of 6-1-1 Emergency communication services and coordinate 24-hour operations for the Santa Cruz Seaside Company’s security team.

The role involves monitoring CCTV, operating multiple radio frequencies, dispatching personnel, and supporting the Manager on Duty. It requires the ability to work under pressure, maintain confidentiality, and communicate clearly in writing and verbally.