Security Dispatch-Part Time

Signal Tampa; Tampa (FL); On-site; USD 26,000 - 30,000; Part time

Benefits offered by this job

Locally Owned & Operated

Equal Opportunity Employer

Clear Career Path

Job summary

Signal Tampa is seeking a Security Dispatcher to operate in a 24/7 Security Operations Center in Tampa, FL. The role focuses on monitoring real-time activity, dispatching officers, and maintaining clear communication with field personnel and supervisors.

Responsibilities include incident documentation, remote patron support, and acting as the central hub during shifts. Requires a high school diploma, strong communication, and the ability to pass background checks and drug screening.

Qualifications

• High school diploma or GED is required.
• Customer service orientation with ability to remain calm under pressure.
• Strong verbal communication, multitasking, and crisis-handling skills.
• Proficiency in phone and computer usage.

Responsibilities

• Provide remote assistance to patrons, visitors, and staff using video/audio communication systems.
• Dispatch security officers, supervisors, or staff to resolve incidents, service requests, or emergencies.
• Monitor traffic flow, entry, and exit points to ensure safety and accountability.
• Maintain accurate logs of incidents, service calls, and communications in the digital reporting system.
• Remain at the Operations Center throughout the shift until properly relieved.

Skills

Customer service

Verbal communication

Crisis management

Education

High school diploma or GED

Job description

Position Summary

The Security Dispatcher serves as the central communications coordinator within the 24/7 Security Operations Center (SOC). This role is responsible for monitoring real-time security activity, dispatching officers to scheduled posts and emergent situations, and maintaining constant communication with field personnel and supervisors. Dispatchers provide remote assistance to customers and staff, document all incidents through digital reporting systems, and ensure accurate, timely information flow across the operation. As the first point of contact for emergencies, service requests, and operational issues, Security Dispatchers play a critical role in maintaining safety, accountability, and seamless coordination throughout the security program.

Position Details

Location: Tampa, FL 33602

Pay Range: $19.23 per hour

Schedule:

• Part-Time Schedule Tuesdays and Wednesdays - 12am midnight - 8am

Key Responsibilities

• Customer Support & Assistance
• Provide remote assistance to patrons, visitors, and staff using video/audio communication systems.
• Support users with access issues, payment kiosks, and general service inquiries.
• Dispatch & Coordination
• Dispatch security officers, supervisors, or staff to resolve incidents, service requests, or emergencies.
• Act as the primary communications hub for all field personnel during active shifts.
• Monitoring & Incident Response
• Observe and report activities across assigned properties through surveillance, access control, and tracking systems.
• Monitor traffic flow, entry, and exit points to ensure safety and accountability.
• Contact police, fire, EMS, or emergency responders when required.
• Reporting & Documentation
• Maintain accurate logs of incidents, service calls, and communications in the digital reporting system.
• Produce daily activity reports and elevate critical incidents to supervisors.
• Coverage & Accountability
• Conduct scheduled radio checks and confirm officer accountability in the field.
• Verify guard clock-ins, post coverage, and compliance using GPS-enabled platforms.
• Remain at the Operations Center throughout the shift until properly relieved.

Who We’re Looking For

The Ideal Candidate:

• Reliable & Responsible – Security depends on trust and consistency.
• Observant & Detail-Oriented – Always aware of surroundings and potential threats.
• Professional & Composed – Represents the Signal brand with confidence and integrity.
• Problem-Solver – Capable of making quick, logical decisions under pressure.
• Tech-Savvy – Comfortable using a smartphone for reporting and communication.
• Career-Oriented – Looking for growth opportunities and long-term stability.

Minimum Requirements:

• High school diploma or GED.
• Customer service orientation with ability to remain calm under pressure.
• Strong verbal communication, multitasking, and crisis-handling skills.
• Proficiency in phone and computer usage.
• Must pass background check and drug screening.
• Florida Class “D” Security License Required

Preferred but Not Required: Previous experience in security, military, or law enforcement is a plus.

Why Join Signal of Tampa Bay?

• Locally Owned & Operated: Work for an independently owned Signal franchise that values its team.
• Equal Opportunity Employer: We foster a diverse and inclusive workplace.
• Clear Career Path: We don’t just offer jobs—we offer careers with real advancement potential.

Structured Career Growth – Join as a security dispatcher and grow with us. We promote from within, offering clear advancement into leadership roles such as Advanced Officer, Field Manager, and Sr. Coordinator, with each step bringing greater responsibility, higher pay, and expanded career opportunities.

Extensive Training – Whether you're new to security or an experienced professional, we provide hands‑on, industry‑leading training to set you up for success.