Security Dispatch Lead – Incident Response (Full-Time)

Allied Universal; West Chester (Chester County); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Retirement & Insurance Benefits

Perks Program Discounts

Job summary

Allied Universal is seeking a Security Officer Full Time Dispatch Incident Escalation in West Chester, PA. You will coordinate communications, monitor access activity, and respond to security incidents, ensuring a safe environment for clients in tech/media/telecom sectors.

The role offers full-time hours with a daytime to evening shift schedule and pays $23.58 per hour. A background check, CPR/First Aid, and required certifications are part of the onboarding process.

Qualifications

• Supervisory experience required.
• CPR and First Aid certification preferred.
• High school diploma or equivalent required.
• Access control or badge experience preferred.
• Comfortable using a computer or tablet.
• 18+ for unarmed roles; 21+ for armed roles.
• Background check and drug screening required.

Responsibilities

• Provide customer service to employees, visitors, vendors, and clients per site procedures.
• Receive, prioritize, and dispatch calls for service, alarms, incidents, and maintenance-related concerns.
• Monitor systems, access activity, cameras, and alarm systems; document and escalate as needed.
• Respond to incidents calmly, coordinating communications and emergency response.
• Maintain dispatch logs, incident reports, and shift documentation; conduct patrols as required.

Skills

Supervisory Experience

Access Control

Badge Management

Alarm Panels

Computer Skills

CPR Certification

Customer Service

Education

High school diploma or equivalent

Job description

Allied Universal is seeking a Security Officer Full Time Dispatch Incident Escalation in West Chester, PA. You will coordinate communications, monitor access activity, and respond to security incidents, ensuring a safe environment for clients in tech/media/telecom sectors.

The role offers full-time hours with a daytime to evening shift schedule and pays $23.58 per hour. A background check, CPR/First Aid, and required certifications are part of the onboarding process.