Security Director – Customer Service-Focused- DTLA

GUARD SYSTEMS INC; Los Angeles (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Job summary

Guard-Systems, Inc. is hiring an experienced Security Director for a high-profile property in Downtown Los Angeles.

This hands-on leadership role requires blending exceptional security management with outstanding customer service to engage members, employees, executives, visitors, vendors, and building management. Responsibilities include overseeing day-to-day security operations, coaching the team, maintaining a hospitality standard, and ensuring professional interactions.

Qualifications

• Requires hands-on leadership with strong customer service focus.
• Profound communication skills and professional demeanor.
• Experience in secure environments (Class A commercial, corporate, entertainment or hospitality).
• Ability to coach, train, and hold officers accountable.

Responsibilities

• Overseeing day-to-day security operations.
• Leading, training, coaching, and supporting the security team.
• Maintaining a strong customer service and hospitality standard.
• Ensuring officers are professional, engaged, and following post orders.
• Working closely with property and client management.
• Managing access control, visitors, vendors, and building activity.
• Responding to incidents and ensuring proper documentation and follow-up.
• Conducting site inspections and maintaining visible leadership presence.
• Communicating important information between officers, management, and the client.

Skills

Hands-on leader

Customer service

Communication

Discretion/confidentiality

Scheduling & reports

Education

High school diploma

Tools

CCTV

Access-control systems

Job description

Security Director – Customer Service-Focused- DTLA(Security Guard)

Los Angeles, CA, United States of America

Guard-Systems, Inc. offers a full range of security services including consulting, investigations, concierge services, strike force operations, security surveys, vulnerability assessments and other security related programs.

Job Skills / Requirements

Security Director – Customer Service-Focused Property | DTLA

Guard-Systems, Inc. is hiring an experienced Security Director for a high-profile professional property in Downtown Los Angeles.

This is not a sit-behind-a-desk security management position.

We are looking for a hands-on leader who understands that great security and great customer service go together. This property has regular interaction with members, employees, executives, visitors, vendors, and building management, so professionalism, communication, discretion, and follow-through are extremely important.

The right person will know how to lead a security team while creating a welcoming, professional environment.

Schedule & Pay

Monday – Friday6:00 AM – 2:00 PM

$24.00 – $26.00 per hour

We’re Looking for Someone Who Is:

• A strong, hands-on security leader
• Exceptionally customer service-oriented
• Professional and polished with guests and clients
• A proactive communicator who keeps management informed
• Comfortable coaching, training, and holding officers accountable
• Organized and able to stay on top of schedules, reports, incidents, and daily operations
• Calm and professional when handling difficult situations
• Comfortable working in an environment where discretion and confidentiality matter
• Able to build positive relationships with the security team and client management
• Someone who takes ownership and follows through

Responsibilities Include:

• Overseeing day-to-day security operations
• Leading, training, coaching, and supporting the security team
• Maintaining a strong customer service and hospitality standard
• Ensuring officers are professional, engaged, and following post orders
• Working closely with property and client management
• Managing access control, visitors, vendors, and building activity
• Responding to incidents and ensuring proper documentation and follow-up
• Conducting site inspections and maintaining a visible leadership presence
• Communicating important information between officers, management, and the client

Requirements

• Prior security leadership experience required
• Strong customer service and communication skills
• Professional appearance and demeanor
• Comfortable with computers, email, CCTV, and access-control systems
• Dependable transportation and consistent attendance
• Experience in a Class A commercial, corporate, entertainment, hospitality, or high-profile environment strongly preferred

*We are looking for someone interested in becoming a true part of the property — not simply filling a management title

Education Requirements (All)

High School Diploma or Equivalent

Certification Requirements (All)

Valid Guard Card

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance