Security & Customer Care Officer — Weekend Shifts

Harvard Protection Services, LLC.; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health & welfare

Dental

Vision

Sick leave

Vacation

401K enrollment

Job summary

Harvard Protection Services, LLC. is seeking a Customer Service Officer to support in providing best-in-class security and life safety services. The role emphasizes professional customer-focused service, monitoring entrances, patrolling, and reporting incidents.

The position requires a high school diploma or GED, reliable transport, and a valid security license or the ability to obtain one. A neat, professional appearance and strong communication are essential.

Qualifications

• Minimum High School Diploma, GED or the equivalent.
• Must have reliable means of communication and transportation.
• Must have a security guard license or be able to obtain one within an acceptable period.
• Strong interpersonal communication skills and friendly, professional demeanor.
• Neat and professional appearance.
• Computer skills and ability to operate security and communication devices.
• Previous contract security, law enforcement, military, or customer service experience helpful.

Responsibilities

• Maintain a professional demeanor while aiding customers, employees, visitors, and guests.
• Maintain a visible presence in the facility / building assigned.
• Monitor the environment, with the ability to detect suspicious and unsafe activity.
• Greet customers, visitors, staff, tenants, guests in a professional manner always.
• Answer all phones in a professional manner.
• Permit authorized persons to enter property and monitor entrances and exits.
• Know the facility / building policies and procedures, and enforce them within the required limits.
• Perform required patrols of designated areas on foot or in vehicle.
• Prepare reports on accidents, incidents, and suspicious activities.

Skills

Customer service

Interpersonal skills

Professional appearance

Computer skills

Security license

Reliable transportation

Education

High school diploma or GED

Tools

Security devices

Alarm systems

Job description

Harvard Protection Services, LLC. is seeking a Customer Service Officer to support in providing best-in-class security and life safety services. The role emphasizes professional customer-focused service, monitoring entrances, patrolling, and reporting incidents.

The position requires a high school diploma or GED, reliable transport, and a valid security license or the ability to obtain one. A neat, professional appearance and strong communication are essential.