Security Concierge - Evening

Mass General Brigham Incorporated; Boston, Northern (MA, KY); Hybrid; USD 24,000 - 33,000; Full time

Job summary

Mass General Brigham Incorporated is seeking a Security Concierge for 40-hour evening shifts at Brigham and Women’s Hospital. You will deliver exceptional customer service, manage access control, and assist patients and visitors with directions and requests in a fast-paced clinical environment.

The role emphasizes calm under pressure, clear communication, and teamwork with security and hospital staff. Requires a HS diploma, year of customer service, and CPR/AED/First Aid certification; bilingual

Qualifications

• Requires a High School diploma or GED.
• Minimum 1 year of customer service experience.
• Healthcare or hotel experience preferred.
• Excellent communication and a friendly, service-driven approach.
• Must pass background check and CPR/AED/First Aid certification.

Responsibilities

• Provide exceptional customer service to patients, visitors and staff.
• Welcome and guide visitors, give information and directions.
• Assist individuals with disabilities with transportation and services.
• Relay requests to departments for follow-up (transportation, patient relations, etc.).
• Support patient transportation coordination as needed.
• Maintain a clean, orderly post and provide security presence.

Skills

Customer service

Communication

Conflict resolution

multitask

English fluency

Language skills (preferred)

Education

High School diploma or GED

Job description

Job Summary

40 hr evenings As a Security Concierge, you will be part of a professional team that is charged with the mission of providing a safe and secure environment for the Brigham and Women’s Hospital community while rendering excellent customer service and providing access control. Successful candidates will have flexible schedule availability, the ability to adapt to a new and evolving operation, amazing customer service skills, and the motivation to achieve the high professional standards required by the department.

GENERAL SUMMARY/OVERVIEW STATEMENT

Under the general direction of the Supervisor on Duty, incumbent provides assistance, direction, concierge and other guest services to patients and visitors. Provides high level of customer service by interacting with patients, visitors, and staff in a professional manner that is proactive, friendly, and helpful. Creates and maintains positive image as initial point of contact for patients, visitors, and staff.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Provides a high level of customer service by interacting with patients, visitors and staff in a professional manner that is proactive, friendly and helpful.
• Welcomes and acknowledges visitors, patients, and staff; provides information and directions to patients and visitors; anticipates the needs of others.
• Assists individuals with disabilities and/or mobility issues with obtaining transportation and other services.
• Communicate specific patient, visitor, and staff requests accurately to other departments such as transportation, patient relations, environmental services, etc. to ensure complete follow-up.
• Helps to coordinate patient transportation out of the hospital as needed (taxi, shuttle, etc).
• Maintains assigned post area in clean and orderly fashion.
• Provides a security presence, which includes conflict resolution, access control and requesting services.
• Enforces rules and regulations (smoking, etc.) as required.
• Reports and keeps current on security issues and concerns.
• Provides support to Security patrol services during fires, mass casualty events, HAZMAT occurrences, medical emergencies and other emergency events as needed.
• Provides other assistance to Security field services staff as directed.
• Performs additional duties as assigned.

QUALIFICATIONS

• Minimum of a High School diploma or GED required.
• At least one year of customer service experience required.
• At least two years of customer service experience within the healthcare or hotel setting preferred.
• Excellent communication skills, friendly and outgoing with a commitment to service.
• Must submit to and pass an initial and annual criminal background check.
• Must obtain and maintain certification in CPR/AED/First Aid (training provided by department)

SKILLS/ABILITIES/COMPETENCIES REQUIRED

• Exemplary customer service and communication skills.
• Above average problem solving ability.
• Ability to remain calm in stressful situations and to multitask as needed.
• Reliable and flexible
• Must be able to read, write and speak English fluently.
• Fluency in more than one language preferred.

WORKING CONDITIONS

Physically must be able to lift 50 pounds. Ability to stand/walk for a minimum of 8 hours.

HOSPITAL WIDE RESPONSIBILITIES

Brigham and Women’s Hospital I CARE Standards. The I CARE Standards guide me in my interactions with patients, family members, visitors, colleagues, and neighbors in my workplace and surrounding community to optimize the Brigham experience and help fulfill my role in our mission of providing seamless, high quality patient and family centered care.

• C. I will Communicate my commitment to high quality performance
• A. I will Appear and act as a professional
• R. I will Respect all individuals
• E. I will Extend myself

ADDITIONAL JOB DETAILS

• Remote Type Onsite
• Work Location 10 Vining Street
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Evening (United States of America)
• Pay Range $17.71 - $24.28/Hourly
• Grade 2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

EEO Statement: 2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

• Combat disease.
• Hold a hand.
• Help people.
• Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.