Security Communications Officer

Yale University; New Haven (CT); On-site; USD 39,000 - 47,000; Full time

Job summary

Yale University is seeking a Security Officer to monitor alarms, CCTV, and access control across campus. The role involves dispatching personnel, communicating via radio and phone, and coordinating responses to incidents on site in New Haven.

The position requires a high school diploma or equivalent with multiple years in security or a related field, plus a Connecticut security license and a valid driver’s license. It is a full-time, on-site role under labor grade S4.

Qualifications

• Strong interpersonal and verbal communication skills.
• Ability to work effectively in a team environment.
• Strong computer skills with the ability to effectively utilize assorted technology platforms.
• Ability to multi-task and monitor various displays at all times.
• Connecticut Security Officer license required.
• Valid driver’s license required.

Responsibilities

• Monitor and communicate with control rooms via radio, telephone and intercoms.
• Operate central security console to dispatch personnel to incidents.
• Receive and coordinate responses to calls for security services.
• Record shift activities and communicate to incoming shift; log events.
• Maintain CCTV and alarm protocols across campus; ensure proper notification policies.
• May perform other duties as assigned.

Skills

Interpersonal communication

Teamwork

Computer skills

Multi-tasking

Education

High school + exp / Associate degree + exp

Job description

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome.

Overview

Dispatches personnel to the scene of alarms, crimes in progress or events at local and distant Yale University properties. Carries out duties such as: Monitoring alarms, CCTV, answering telephones, handling radio dispatch, granting & denying access to university locations and notifying appropriate personnel of emergency and non-emergency situations. Logs activity on various software platforms. Field assignments may include securing/ opening or responding to events at University galleries, libraries, storage and support facilities and conducting interior/exterior security inspections of same.

Required Skills And Abilities

• Strong interpersonal and verbal communication skills..
• Ability to work effectively in a team environment.
• Strong computer skills with the ability to effectively utilize assorted technology platforms.
• Ability to multi-task and monitor various displays at all times.

Job Description

• Monitors, initiates, and maintains communication with various control rooms via radio, telephone and intercoms. 2. Monitors and operates central security console to detect and dispatch protective services or other personnel to the scene of alarms. 3. Receives, analyzes, and coordinates responses to telephone calls for all security services. Observes various monitoring systems for access control and fire alarms. Acknowledges event so that alarm is recorded. Observes monitors to detect street or property crimes. 4. Records activities occurring during shift through dispatch reporting and ensures communication of this information to incoming shift. Recommends and initiates corrective action for security system issues. 5. Responsible for the utilization and maintenance of CCTV throughout the campus and has working knowledge of alarm protocol and notification policies for the entire campus. 6. May perform other duties as assigned. Required Education and Experience High school level education or equivalent and four years of experience in security, law enforcement, military police, or customer service; or an Associate’s degree and two years of experience. Required License(s) or Certification(s) The State of Connecticut License for Security Officer. Valid driver’s license.

Job Posting Date

08/21/2026

Job Category

Security

Bargaining Unit

SEC

Compensation Grade

Labor Grade S4

Hourly Range

$28.48

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco‑free campus.