Security Command Officer - Helen Keller - Security - Full Time - Shift 3

Huntsville Hospital; Tuscumbia (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Huntsville Hospital is seeking a patrol officer for Helen Keller Hospital Medical District to observe activities, respond to security incidents, and assist with patient transport when needed. The role requires delivering high-quality customer service while maintaining safety and protocol adherence in a hospital setting.

The candidate should have a high school diploma or GED (some college preferred), complete the P.R.I.D.E Academy, and possess strong communication skills with the ability to

Qualifications

• High School diploma or GED preferred.
• Some college preferred.
• Must Successfully complete Huntsville Hospital P.R.I.D.E Academy.

Responsibilities

• Ensures all equipment is accounted for and serviceable, reporting defects immediately.
• Performs security function for a designated area and supports busier officers when possible.
• Responds to security codes and records arrivals/departures to Command Center.
• Forms written incident reports detailing actions taken.
• Aims to meet needs of other staff to achieve common goals.
• Maintains a clean, safe, professional work area and reports hazards.
• Wears the uniform properly and maintains presentation.
• Capable of legally driving if required to support hospital needs.
• Uses MOAB techniques to de-escalate potential violent situations.

Skills

Customer service

Communication skills

De-escalation techniques

Education

High School diploma or GED

Some college

Tools

MOAB de-escalation

Job description

Serves as patrol officer in the hospital facilities. Responsible for observing activities in the Helen Keller Hospital Medical District using patrol techniques and responding to security incidents as required. May be called upon to greet or transport patients.

Responsibilities

• Ensures all equipment is accounted for and serviceable, reporting all defective or missing equipment to supervisor immediately.
• Performs security function for a designated area and seeks ways to supplement busier officers when time permits.
• Responds appropriately to security codes, records and reports to Command Center all arrival and departure times when dispatched for services.
• Formulates written report of incident and response or action taken.
• Strives to meet the needs of other staff members in effort to meet common goals.
• Maintains a clean, safe and professional work area, disposing of litter and reporting spills and hazardous conditions immediately to the Monitor Room.
• Maintains and properly wears the uniform.
• Expected to be able to physically (subject to Employee Health interpretation) and legally drive at any given time. This is to include any HKH vehicle or other vehicle deemed necessary to support Helen Keller Hospital's needs.
• Uses MOAB techniques to de-escalate potential violent situations.

Qualifications

Education/Certification

High School diploma or GED preferred. Some college preferred. Must Successfully complete the Huntsville Hospital P.R.I.D.E Academy.

Experience

Security, military or law enforcement experience accompanied with customer service experience preferred. Must possess a driver’s license and be insurable by HH standards. Supervisory and Healthcare experience also preferred.

Additional Skills/Abilities

Must be able to work in a fast paced environment, requiring prioritizing and changing tasks frequently and quickly. Excellent customer service and communication skills with the ability to enforce policies in an assertive, yet courteous manner. Must possess some computer skills with ability to use word processing and spreadsheet applications.