Visitor Control Officer

Marshall Medical Centers; Huntsville (AL); Presencial; USD 28.000 - 42.000; Jornada completa

Descripción de la vacante

Huntsville Hospital Health System is seeking a greeter for various hospital departments and facilities in Huntsville, AL. Responsibilities include welcoming visitors, observing and reporting activities, and enforcing safety rules.

The ideal candidate will have a high school diploma or GED, CPR/IAHSS Basic certification, and strong customer service and communication skills. Experience in healthcare is preferred; driving license may be required.

Formación

• High School diploma or GED required; some college preferred.
• Customer service experience required; healthcare environment preferred.
• Excellent customer service and communication skills; ability to enforce rules assertively.

Responsabilidades

• Greet visitors at hospital departments and facilities.
• Observe, monitor, and report activities to security management.
• De-escalate violent or potentially dangerous situations as needed.
• Submit written incident reports promptly.

Conocimientos

Customer service

Communication skills

Computer skills

Educación

High School diploma or GED

CPR certification

IAHSS Basic certification

Management Of Aggressive Behavior

Descripción del empleo

Overview

Serves as a greeter at various hospital departments and facilities. Responsible for observing, monitoring, and reporting activities at HH Health System. Responsible for constant monitoring of visitors for Safety & Security rules compliance and immediate violence de-escalation when needed. Reports all incidents and violations immediately and submits a written report to security management.

Qualifications

Minimum Knowledge, Skills, Experience Required:

Education/Certification:

High School diploma or GED required. Some college preferred. Must have the following within initial:

• CPR certification
• Management Of Aggressive Behavior
• IAHSS Basic certification (Within 90 days of employment )

Experience:

Customer service experience required and experience in a healthcare environment preferred. Must possess a driver's license and be insurable by HH standards.

Additional Skills/Abilities:

Must be able to work in a fast paced environment, requiring prioritizing and changing tasks frequently and quickly. Excellent customer service and communication skills needed with the ability to enforce policies in an assertive, yet courteous manner. Must possess some computer skills with ability to use word processing and spreadsheet applications.

About Us

Build your career with us

At Huntsville Hospital, Huntsville Hospital for Women & Children and Madison Hospital, you’ll find meaningful work, supportive teams and opportunities to grow within a locally governed, nonprofit health system committed to the communities we serve. Our workplace culture has earned national recognition, including Newsweek’s America’s Greatest Workplaces in Health Care 2026 and Forbes’ America’s Best-in-State Employers 2025. Huntsville Hospital is the region’s primary referral center for advanced and specialty care, home to a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU and North Alabama’s Level I Trauma Center. Together, our three Madison County hospitals have 971 licensed beds and offer career opportunities across a wide range of specialties and care settings. Employees have access to continuing education, Shared Governance, Clinical Ladder, Nurse Residency, tuition assistance, child care, wellness resources, an on-site employee pharmacy and health clinic, and more. We are proud to be an equal opportunity employer and a partner in the U.S. Army Partnership for Your Success (PaYS) Program.

Huntsville Hospital Benefits:

We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401Korganization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discountsto phone providers, local restaurants, tickets to shows, apartment application and much more!

Learn more about Huntsville Hospital Health System:

• Careers: https://careers.hhsys.org/careers-home
• Benefits: https://careers.hhsys.org/why-hh-health/benefits/benefits-at-huntsville-hospital/
• Education & Professional Development: https://www.huntsvillehospital.org/education
• Life In Huntsville: https://www.huntsvillehospital.org/about-huntsville-al